"Character transfer error"

Game mode: Online official
Type of issue: Crash
Server type: PvP
Region: América Latina
Mods?: No
Edition: Steam


Bug Description:

I exported my character from the official server 6300 , but I can’t import it to the official server 1999. The message to import character appeared but the error “failure token” appeared. Now, the option to import character no longer appears.


Steps to Reproduce:

Please provide a step-by-step process of how the bug can be reproduced. Please be as detailed as possible; the more details, the easier it will be for us to find and fix the bug:

  1. I exported my character from the official server 6300
  2. I chose server 1999 to import it
  3. I deleted my old character from 1999 and put it to recreate character
  4. the option to import the character appeared, but it gave the error “failure token”
  5. I closed and opened the game, but the option to import the character no longer appears

Hi @sadrak

Please make sure you send a DM to @Community with the following information:

  1. Steam ID
  2. Origin server (where you were transferring from)
  3. Transfer server (where you were transferring to)
  4. Character name