Character Transfer to Crom

Hi, I tried to transfer twice and the first one failed after a few days showing pending. I did it again, and it is still pending. The purchased of the coins shows approved. Any help please. Thank you

I am not sure but I seem to remember you need to go to the main account management page and not the in game store. There are 2 pages too. They are listed somewhere in the forums, but in my mobile and it’s hard to find

i have the same problem, pending and refusal to transfer my char…