Chat not working

Game mode: Online | Internet
Problem: Bug
Region: US

I run an RP server on PS4 which requires text chat. I’ve disabled global chat on the gportal server settings and set the amount of characters allowed in a chat message.

None of my players can chat? We are having to use discord as a work around (Voice RP can get cringey) but we really hope to hear from Funcom Staff on this bug and an ETA on a fix!