Communication Expectations

So I should take my anger over being over charged by the gas company on the mail carrier :face_with_raised_eyebrow:

Too true.

What we need is an actual Conan discord. Not just with the two at the top but a full round table with dept heads.

How about a monthly 20 questions thread were players can vote on a selection of question and funcom answer the top 20.

But the communication we have now is why we are where we are. The player base frustrated and feeling abandoned and funcom afraid to put their head in the room.

You do get most of that has been SOP since Conan dropped, right?

:point_up_2:

This has become a trigger for me, pretty sure that is apparent. I don’t mean to bark at the rep but when they respond to that for a bug that has been reported and discussed ad nausium, it’s like “do you have no idea what is going on in Conan”?

The thread is the best example so far of the “Communication break down” :notes: I know quite well the thread is getting moderated there for read. But nothing from any sort of funcom rep or community manager…

Just checked the Dune discord to make sure I wasn’t talking out my hat, and now I need to load and smoke a bowl. I’m not angry, I’m frustrated.

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poor analogy and not equivalent. The mail carrier doesn’t work for the gas company.

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Just to be clear, was it auto-hidden by the system because people flagged it, or was it deleted? The distinction is important.

Why do people insist on doing this?

No analogy is perfect, but “I can’t make my point with a better analogy” is not an excuse for picking an awful one.

5ae5fs31

A persistent, public chat channel directly to all department heads. Is this one of those negotiation techniques where you propose something outrageously absurd first so that your actual proposal will sound much more reasonable in comparison? :smiley:

That’s a lot more reasonable. Oh, shіt, the technique works! :wink:

On a more serious note, yeah, that would be neat. A monthly dev blog wouldn’t be a bad idea, either.

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It had been flagged, then the thread was closed and delisted and the message I got was the reply was removed by staff.

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Ah, okay. So there was actual staff involvement. Thanks for confirming.

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THAT’LL LARN’ YA!

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The only messenger I see is the mail carrier. A better analogy might have been taking out the gas companies price gouging on customer service.
That poor ginger girl has enough of her own problems, including a stressful minimum wage job.

My bad, I shouldn’t have used a term that is a media thing. I mean a discussion, not a discord channel.

:100:

Oh there is certainly staff monitoring this thread. And they have no sense of humor :grin:

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Yeah, that is a better analogy. :slight_smile:

Maybe you and @LostBrythunian are right, and the people I hoped were Funcom’s representatives here are much less representative than I hoped. Ideally, the role of community manager is to provide bidirectional communication, rather than be the equivalent of the call center staff.

Oh, okay. I thought you meant it literally.

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murtaugh

I’ve seen that look in your eye before!

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You are completely correct.

I will just add a convenient anecdote and see if it sticks in this situation. At Burger King, the Manager could close himself off in his office and dive into paperwork. This became chronic. One day, several families in the lobby began to complain loudly enough at the Front Staff that the Back Staff alerted the Manager. I know, because I absorbed some of it. Customer facing employees are hired for this, and while I don’t condone any spicy language I do think staff here is equipped.

Separately, we used to have at least one very excellent Moderator (with esteemed credentials from Early Steam) here who volunteered and was always ready to help. Missing this person’s guidance makes me both sad and envious of that layer of Communication that is now absent. I miss you, @Cattibria.

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Perhaps she got nerfed along with the thrall bearing her name?

@CodeMage who is community manager for Conan Exiles? Long ago it was Nicole, but now, this one has no idea. Andy is the closest this one knows of to that role at present.
It is a fairly unmanaged community, and it shows.
But once more this one doubts there is any desire for two way communication.
The repeated statement with recent patches that they contain changes that no one asked for indicates to this one that those who decide what goes into the game don’t give a fig what the players want, and the only input that matters is $ and Tencent.

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I don’t know. If that information is publicly available somewhere, I don’t know how to find it.

What I do know is that there’s a list of Funcom staff forum accounts here, and those with the “community” label beneath the name are community managers.

It doesn’t say what game is supposed to be their domain – if they even organize things that way – but AndyB, Dana, and Mayra seem to appear most frequently in Conan Exiles discussions, with some occasional activity from FCStorm and ZahMaiatt, and a rare Spynosaur_Nicole appearance here and there.

Contrary to what I erroneously assumed, Sarealac is not a community manager, but rather a customer support rep, like HighSaint and Umborls.

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:frowning:

pretty much feels abandoned :frowning:

i dont know if Oslo bein away has any impact and if the community manager that is supposed to be here is on vacation… i wish i would know, and i do wish to understand whats goin on, but it does not look good. :frowning:

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Y’know, when I am going to be out of the office, I tell folks and set a reply on my email to let them know when to expect a response.

If only there was some sort of forum available where the community managers could make announcements that they would be out of the office and let us know that there will be a delay in responses.

Maybe, someday, technology will provide an answer.

Perhaps sometime 30+ years ago

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This. This completely. :100:

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…completely untrue. Some players still don’t get it. Things that are easier to articulate do get into the game (if desired). Some are concerned and use an alt to avoid losing dominance… “xXxtestexXx”. I mean, each of us that played for awhile probably has a good idea for the next layer of implementation (after maintenance stuff): SLDC.

Are we into storing implementation into lossless images? Looks like there was some work on it. Full compression is SLOW! A PC cache of 64GB + SSD will help see this. Now, if we can just get that much memory into the ps5 pro… (this sounds like progress).

Would you be willing to note three player requested features that made it into the last two updates?
This one is curious.

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Two updates ago, I think anti-insta-turn made it into release. This is one. It is actually pro anti-insta-turn on small animals. It makes running away harder… maybe much too hard when fully implemented.

It was a feature… to complain about the caravans making the game too easy. Now their transaction is consolidated with a few nice items. Takes a little work and time that noobs cant get it that easy for them.

Not looking at the latest patchnotes, but I know there is more. :grinning: :adhesive_bandage:

This one will concede the walk back on the inflicting of tank-style controls on the player was probably motivated by the complete antipathy it received.

But that’s only 1.
The changes to Witch Hunt are a bizarre thing to bring up, as the return of the witch hunt, was that a thing that was player requested?

That having been said, Den himself proudly touted that some of the changes (from the stamina changes introduced early in Age of War to the inventory UI alterations) were unasked for. Just like the turning nerf.

The turning nerf got walked back, or at least an option to not suffer thru it was made available.
Perhaps this one has been wrong. Perhaps civility is the wrong answer and louder and more vulgar expressions of hatred are needed to get action on the remaining undesired changes.

This one cannot argue with results.
Or the lack there of in contrast.

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