Might I direct you to the bug report format that is pinned at the top of the bug report section of the forum. Two questions that pop in my mind to get out of the way immediately is 1) Are you sure you are on a PVP server and 2) are you sure you are in the Raid Time frame (and keep in mind servers are in different time zones so one server may not have the same time as another)?
Outside of this. Like any other aspect of customer service, how you address people dictates how people address you. You failed to follow the methods and your complaint was rude, hostile, and insulting. So yeah, you get the official corporate handbook measure of grace they are allowed to give. If, however, you address them professionally and with the assumed common intent of making the game experience better for yourself and for all others after, you get a lot more leeway.
Also it doesn’t help that your post got swept up into this “White Knight” vs “game trolling” BS that has been going on since…well 2019 (from my recollection and probably before my time) . Your original complaint got lost in the noise of the taste great, less filling arguments.