To clarify, we are currently evaluating and testing different tools/software to use for the issue and suggestion lists we want to share with you guys. That ranges from complete support systems to much easier and smaller alternatives. That means it takes a bit of time to figure out which is the best cost effective solution as well as discussing processes or what else we need in place to ensure proper updates and maintenance of the system we choose. For example, right now I am waiting for direct replies from the creators on two systems I would like to use but the answers are make or break and important for our decision.
This has nothing to do with the process we have in place for reporting and tracking bugs internally, other than we have to find a way to be efficient in one system and translate it into the other and make sure nothing falls through the cracks.
The 24 hours in a day was also more figure of speech. I appreciate you guys being concerned about my work days however 
Yes, we are aware and are looking into this with high priority atm.