How to contact us
If you want to report an infraction in any of our official servers, please contact us via Direct Message in our forums. You can do so by going to your profile, selecting Message, and in the recipient field type in @Community . Do not tag any other players or members of our community in your reports.
Once you’re filling in the report, please make sure to include the following details:
- Platform
- Name of the Server
- A description of the infraction being reported
- Irrefutable, veridic proof and evidence to back up your report. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and guilds, profiles.
Make sure to reach us this way to report players, clans or exploits. We won’t be able to refund or return any loss of property caused by an infraction or abuse and as a result, any such requests will be dismissed.
NEW FORUM ACCOUNTS: Please be aware that newly created users can’t send private messages until a certain threshold has been met, which is to read 5 different posts, 30 different messages, and spend 10 minutes logged in. This is to prevent automated spam.