# Connecting to Funcom Services **URL:** \ **Category:** PC Discussion\ **Created:** [July 24, 2020, 10:07pm UTC](https://forums.funcom.com/t/connecting-to-funcom-services/131521 "2020-07-24T22:07:34Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![c2i3](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@c2i3](https://forums.funcom.com/u/c2i3)\ **Post date:** [July 24, 2020, 10:07pm UTC](https://forums.funcom.com/t/connecting-to-funcom-services/131521/1 "2020-07-24T22:07:34Z")
**Game mode:** Home Screen **Type of issue:** Misc **Server type** : N/A **Region:** N/A * * * [Describe the bug here] * * * Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug: 1. Open Steam 2. Launch Conan Exiles 3. See intro crap for 1,000th time 4. “Connecting to Funcom Services” sub-screen pops up 5. wait forever (it NEVER connects, no activity dots, no nothing; I have left it up for over an hour waiting) 6. Determine if a hard shutdown or 3 finger will let me shutdown (restart does NOT work) 7. Repeat, usually twice 8. Tweet [@Funcom](https://forums.funcom.com/groups/funcom), because support forms tickets get closed after 7 days and no one seems to work in support that can answer or post solutions 9. Started about 13-14 days ago ---
**Author:** ![c2i3](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@c2i3](https://forums.funcom.com/u/c2i3)\ **Post date:** [July 24, 2020, 10:09pm UTC](https://forums.funcom.com/t/connecting-to-funcom-services/131521/2 "2020-07-24T22:09:03Z")
NOTE: If this closes within 7 days after last reply, I expect a Support person to reply within those 7 days, not some moderator closing it because they have a 7 day SLA window to make. ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/hugo/32/25184_2.png) [@Hugo](https://forums.funcom.com/u/Hugo)\ **Post date:** [July 28, 2020, 12:47pm UTC](https://forums.funcom.com/t/connecting-to-funcom-services/131521/3 "2020-07-28T12:47:52Z")
Hi @c2i3, your previous post was in the General Discussion board, which we don’t monitor as closely as the Updates and Bugs section. Additionally, topics are automatically closed after 7 days of inactivity, they are not manually closed by moderators. Regarding the issue you’re experiencing, we’re aware and would really appreciate it if you could DM us with the logs generated after the issue occurs. In order to get hold of them, please refer to the guide below: > **[How to find game databases and log files - Conan Exiles](https://www.conanexiles.com/blog/find-game-databases-log-files/)** > > During the Early Access process we might ask you to send us some game related files in order to get to the bottom of a particular problem. This is especially important for the hopefully few times when the game crashes to desktop. What we will usually... ---
**Author:** ![Hyborian\_Jones](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/hyborian_jones/32/1933_2.png) [@Hyborian\_Jones](https://forums.funcom.com/u/Hyborian_Jones)\ **Post date:** [July 28, 2020, 4:31pm UTC](https://forums.funcom.com/t/connecting-to-funcom-services/131521/4 "2020-07-28T16:31:26Z")
A faster fix, put in a check box for FLS. See how many shut it off and never use it. Yet suffer the same problems everyday “attempting to login” ---
**Author:** ![akindabigdeal](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/akindabigdeal/32/56808_2.png) [@akindabigdeal](https://forums.funcom.com/u/akindabigdeal)\ **Post date:** [July 31, 2020, 9:23am UTC](https://forums.funcom.com/t/connecting-to-funcom-services/131521/5 "2020-07-31T09:23:19Z")
I have yet to be able to play this game and am having the same issue ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/hugo/32/25184_2.png) [@Hugo](https://forums.funcom.com/u/Hugo)\ **Post date:** [July 31, 2020, 12:57pm UTC](https://forums.funcom.com/t/connecting-to-funcom-services/131521/6 "2020-07-31T12:57:14Z")
@akindabigdeal If possible, we’d really appreciate it if you could send us your log files through DM as requested in the post above. ---
**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\ **Post date:** [August 7, 2020, 12:57pm UTC](https://forums.funcom.com/t/connecting-to-funcom-services/131521/7 "2020-08-07T12:57:22Z")
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