# Constant connection loss after update

**URL:** <https://forums.funcom.com/t/constant-connection-loss-after-update/273840>\
**Category:** PlayStation Bug Reports\
**Created:** [March 25, 2025, 8:51pm UTC](https://forums.funcom.com/t/constant-connection-loss-after-update/273840 "2025-03-25T20:51:41Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Birder](https://avatars.discourse-cdn.com/v4/letter/b/df705f/32.png) [@Birder](https://forums.funcom.com/u/Birder)\
**Post date:** [March 25, 2025, 8:51pm UTC](https://forums.funcom.com/t/constant-connection-loss-after-update/273840/1 "2025-03-25T20:51:41Z")

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PS5, server 3500-I can’t stay connected for more than 10 minutes then have to close app and restart.

I’m also taking massive damage from noob river enemies badically getting one or two-shot through block at level 30.

And just lost all of my gear because I lag out before I can get to my body.

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**Author:** ![Sarealac](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/sarealac/32/101022_2.png) [@Sarealac](https://forums.funcom.com/u/Sarealac)\
**Post date:** [March 26, 2025, 1:10pm UTC](https://forums.funcom.com/t/constant-connection-loss-after-update/273840/2 "2025-03-26T13:10:00Z")

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Greetings Exile,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

[https://funcom.zendesk.com/hc/en-us/requests/new](https://funcom.zendesk.com/hc/en-us/requests/new)

You can read the full version of the Guidelines here:

> [@Official Servers - Terms of conduct, guidelines and procedures](https://forums.funcom.com/t/official-servers-terms-of-conduct-guidelines-and-procedures/112678):
>
> Official servers' guidelines Introduction Conan Exiles has thousands of official servers across several platforms and regions. These come with certain rules and strict enforcement. By playing on an official server you are expected to follow the guidelines below. Support will do their best to honor these guidelines. Please read through and consider the spirit of the guidelines, not the specific wording. We reserve the right to modify these rules. We will notify players in advance of any …

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**Author:** ![Sarealac](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/sarealac/32/101022_2.png) [@Sarealac](https://forums.funcom.com/u/Sarealac)\
**Post date:** [March 26, 2025, 1:10pm UTC](https://forums.funcom.com/t/constant-connection-loss-after-update/273840/3 "2025-03-26T13:10:04Z")

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Closed on March 26, 2025, 1:10pm UTC