Contacting Funcom for ID change

I made a request to Funcom for a game name change on the 27th of July and have had no reply to the open ticket.

Anyone else managed to do this?

Hi @Dhalgren

Please make sure you send a ticket over on Zendesk
If you already did so, then please keep an eye out on your e-mail as the team will get back to you as soon as possible.

Thank you for your patience and understanding.