# Crashing on Startup Xbox one

**URL:** <https://forums.funcom.com/t/crashing-on-startup-xbox-one/31078>\
**Category:** Xbox Discussion\
**Created:** [August 8, 2018, 8:20pm UTC](https://forums.funcom.com/t/crashing-on-startup-xbox-one/31078 "2018-08-08T20:20:02Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![StormHilton10](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/stormhilton10/32/35319_2.png) [@StormHilton10](https://forums.funcom.com/u/StormHilton10)\
**Post date:** [August 8, 2018, 8:20pm UTC](https://forums.funcom.com/t/crashing-on-startup-xbox-one/31078/1 "2018-08-08T20:20:02Z")

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Game mode: [Online |  
Problem: [Crash  
Region: [UK]

Game crashes when I start it up . This is on Xbox one I did the big update which was 49gb and now i can’t play the game . Any way to sort this out

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**Author:** ![DukeBooter](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/dukebooter/32/8330_2.png) [@DukeBooter](https://forums.funcom.com/u/DukeBooter)\
**Post date:** [August 8, 2018, 8:47pm UTC](https://forums.funcom.com/t/crashing-on-startup-xbox-one/31078/2 "2018-08-08T20:47:09Z")

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Try a full shutdown or hard reset.

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**Author:** ![Jugger608](https://avatars.discourse-cdn.com/v4/letter/j/bbe5ce/32.png) [@Jugger608](https://forums.funcom.com/u/Jugger608)\
**Post date:** [August 9, 2018, 7:28pm UTC](https://forums.funcom.com/t/crashing-on-startup-xbox-one/31078/3 "2018-08-09T19:28:14Z")

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I have had the crash on startup since the update. Have done several hard resets. Hoping to get help before permanently deleting game. Have a lot of money and time in this game which I hate to throw away.

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**Author:** ![jackjdl](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@jackjdl](https://forums.funcom.com/u/jackjdl)\
**Post date:** [August 9, 2018, 10:22pm UTC](https://forums.funcom.com/t/crashing-on-startup-xbox-one/31078/4 "2018-08-09T22:22:01Z")

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same here and getting no answer is just as annoying

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**Author:** ![Longcut](https://avatars.discourse-cdn.com/v4/letter/l/3d9bf3/32.png) [@Longcut](https://forums.funcom.com/u/Longcut)\
**Post date:** [August 10, 2018, 12:25pm UTC](https://forums.funcom.com/t/crashing-on-startup-xbox-one/31078/5 "2018-08-10T12:25:33Z")

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Have you checked your NAT type? Should be set to Open. Also, go into your router, shut off UPnP, restart router, enable UPnP, restart Xbox. I also had to go into my router and open some ports that XBox was using.

[https://support.xbox.com/en-US/xbox-one/networking/multiplayer-connection-error-solution](https://support.xbox.com/en-US/xbox-one/networking/multiplayer-connection-error-solution)

I was having so many issues after patch. Would log in to game, see myself for a split moment and then crash! Going through these steps and making sure the Multiplayer could pull a Teredo Ip address from XBox changed my life and spared a couple controllers from the ole rage smash.

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**Author:** ![jackjdl](https://avatars.discourse-cdn.com/v4/letter/j/ec9cab/32.png) [@jackjdl](https://forums.funcom.com/u/jackjdl)\
**Post date:** [August 11, 2018, 5:31pm UTC](https://forums.funcom.com/t/crashing-on-startup-xbox-one/31078/6 "2018-08-11T17:31:41Z")

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in English please haha

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**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [August 15, 2018, 8:26pm UTC](https://forums.funcom.com/t/crashing-on-startup-xbox-one/31078/7 "2018-08-15T20:26:26Z")

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Closed on August 15, 2018, 8:26pm UTC

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