Crom coins for Bazaar not added yet

Iswut · 2022-10-08T07:02:25.265Z

I’m sure everyone appreciates what you’ve done. I sure do. It is great seeing familiar faces being helpful. It’s just a bad situation

Tamburinemeister · 2022-10-08T08:45:42.812Z

The Same on my ps4 addes 34,99€ yesterday dont work. Redtart ps4 added another 9,99€ it works. But still left my 34,99€ Donation. Funcom do anything!

Lostlamb1977 · 2022-10-08T14:08:52.657Z

I did the report im request to help like they say and I’ll be damned there isnt an option to request help from money stolen. I’m very upset about the fact i bought two packages of crom and havent gotten either. If i pay for services i expect a company to honor those services or refund me. I’m very disappointed in this.

Lorddank · 2022-10-08T15:37:22.436Z

I bought the 19.99 32 hours ago and still haven’t received them. Getting really irritated, they got my money but didnt deliver. And it is damn near impossible to get any assistance on this matter

SolomanRose · 2022-10-08T16:19:07.699Z

I also bought 2 of the 19.99 packs and nothing just nothing, they really need to fix

Iswut · 2022-10-08T16:23:51.710Z

A @Community members posted this. hope this is more helpful.

Iswut · 2022-10-08T16:44:48.875Z

I agree. There shouldn’t be this many issues rolling out a bazaar type shop or whenever money is exchanged.

Iswut · 2022-10-08T07:15:59.410Z

I’ve recently made a purchase for crom coins. I followed all the troubleshooting options I could find, I made a “Request Help” ticket but I am unsure I chose the correct one following what available options there were - and with my limited understanding on them.

Bug Report - fails and sends me here.
Report player
Funcom ID change
Official server performance
Ban appeal
Character transfer issues

I have the PlayStation transaction history receipt and the confirmation email - but no crom coins. I have seen others being linked to the zendesk but I have not seen from there how to submit a ticket.

Again, I’ve made a “request help” in game from the available option I thought was the correct one - but was it the right one? Which one was specifically for this bazaar/crom coin issue?

What option are we supposed to use in game for the request help?

How do we make a ticket for the zendesk I don’t see the option, mayhaps because I’m on a mobile? But I don’t see an option for a ticket.

Hori · 2022-10-08T10:15:42.520Z

The information you filled out should now be listed below.
Please copy this info and paste it into a new report. Thank you!

Lorddank · 2022-10-08T13:31:22.323Z

I am having the same issue with no help in sight…i bought crom coins over 24 hrs ago was charged but no coins received

Agrimar · 2022-10-08T22:54:15.065Z

I also purchased 7200 coins on oct 7th. The transaction went through and was charged directly from my account but I never received the coins. I contact the PlayStation Netwerk and they attempted to assist me by resetting the licenses but it did not work. If I do not receive help here the next step would be trying to get the money back from the bank as a claim.

Ghost5196 · 2022-10-08T21:51:04.286Z

I did not receive my crom coins after buying the 10 dallar pack

sestus2009 · 2022-10-08T23:55:04.981Z

Welcome to the Forum. Unfortunately you are not the first one with the problem. Logging out and restarting your ps4 may fix the problem it did At first don’t think it works now but does not hurt to try. Good luck @Ghost5196

rein1 · 2022-10-09T00:25:45.107Z

Basic Info:

Platform: PlayStation 5
Issue Type: Crash
Game Mode: Online Official
Server Type: Pvp-Conflict
Map: exile
Server Name: 3127

Bug Description: i buy 2 packet of 1200, yesterdey i i buy one anf wait 24 but i havent got it yet so i buy another but is same a wait 20m but dont havent

sestus2009 · 2022-10-09T05:59:55.647Z

Welcome to the Forum. They are having issues with Crom coins and Aware you can make a report to Zendesk information on how is in the introduction pages of the Forum .you are not the only one. @rein1

NatronaFats · 2022-10-09T18:04:17.077Z

Basic Info:

Platform: PlayStation 4
Issue Type: Bazaar
Game Mode: Online Official
Server Type: PvP
Map: Isle of Siptah
Server Name: 8074

Bug Description:

Coins I bought haven’t appeared in game yet. Got receipt and PSN message saying I bought

Bug Reproduction:

bought coins

sestus2009 · 2022-10-09T20:33:42.813Z

Welcome to the Forum
Funcom is aware of the problem
You can send a Zendesk report information on how is in the introduction pages
@NatronaFats

Mina_Kuran · 2022-10-09T21:31:55.725Z

Platform: PlayStation 4
Issue Type: Bazaar
Game Mode: Online Official
Server Type: PvE-Conflict
Map: Isle of Siptah
Server Name: 8021

Bug Description:

Hello, I need help. Yesterday I bought the pack for €19.99 and today, after restoring licenses and resetting several times, they still don’t appear

Bug Reproduction:

Bought coin crom

FHN · 2022-10-09T17:10:03.918Z

Platform: PlayStation 5
Issue Type: Bazaar
Game Mode: Online Official
Server Type: PvE
Map: Exiled Lands
Server Name: Official server #3980 PvE

I bought 5.040 Crom coins, paid £28,99, received paypal payment email, playstation confirmation email, but coins dont show in my menu.

sestus2009 · 2022-10-09T20:59:33.989Z

Funcom is Aware you could file a Zendesk report they mentioned being able to help