We Need Your Help!
We, over the years, receive and answer hundreds of thousands of questions about Age of Conan. Everything from very specific bugs to very broad information. I’ve been looking to move more and more of the helpful information we have to these forums, but I really don’t know what would be most helpful! Please reply to this topic with QUESTIONS you have asked Customer Service in the past or QUESTIONS you imagine new players will need to ask.
Chris, Why Did You Format “QUESTIONS” Like That?
Because I know you! I’ve been with Funcom for a while now and I have seen enough attempts to publicly help go astray.
Here’s some rules of engagement for this topic:
Do NOT editorialize with your question - This is not a place for you to judge, demean, correct or attack Customer Service. We’re trying to make this forum better; please help us.
Do NOT attack or demean other posters in this topic - I’ll remove it as quickly as possible
Do NOT comment on how long your help ticket/petition has gone unanswered - We, as a team, are working as hard as we can to answer tickets as fast as we can. This is a tough time for everyone.
Do NOT repost questions in an attempt to get them more attention - Just Like the post! That’s as good as a vote in my book.
Do list questions that you think New Players will benefit from reading the answers to.
Do list questions that you had when you were first starting out.
Do list questions that you had when you returned to the game after a long absence.
ONLY list questions that Customer Service is able to answer - We aren’t here to tell you how to build your Barb!
Here are some helpful notes to hone with your expectations:
- We will not answer the questions here in this topic.
- We will not answer every question.
- The questions we do answer, will not be answered immediately.
- We will do our best to collect and post answers to the most HELPFUL questions.
Why are you doing this again?
We really want to make this forum as helpful to new and experienced players as possible. We know that there are a ton of idiosyncrasies about Funcom, our accounts, our games, our community and our service. We’re trying to make those things MORE transparent so that we can spend more time helping people with things that they can’t solve on their own. I hope to hear from you soon!
P.S. This topic will be closed at my whim.