Customer support on vacation?


#1

Is anybody working in the customer support department? I’ve sent emails, ingame petition, I’ve posted on forum… since Wednesday and still nobody got back to me. Hello? Anybody there?


#2

They are likely just overworked and lagging behind, but will get to you … eventually.

I recently needed to send an in-game petition for a problem I had in TSW (another Funcom game). It took nearly a week before they got back to me. The good news is that they then did fix the problem I had.


#3

And you complain? I’ve been waiting 15 days for an answer