Apologies to @Frillen that this has drifted away from the elusive beauty that is Ms Snowhunter.
I have read the topic. Not sure how much more Funcom could have done in those circumstances than their official response (linked to in that topic):
It sucks but the only thing they can do is learn from it, which they have indicated that they have.
You already have one (very popular) thread relating to how much you dislike the direction that the game is going in, is it really necessary to derail another?