I think in addition to filling the form you also have to provide your steam id(17 digit string).
Here’s the link to zendesk:
https://funcom.zendesk.com/hc/en-us/requests/new
You can try to figure it out yourself if you broke any rules. Here’s the link:
Bear in mind that if you play on multiple servers, if you get banned on one official, your access will be blocked on all official servers.
Good luck, and best regards.