Didn’t receive item from in-game store

I just purchased a 1 year subscription for AO. It automatically cancelled the renewal which was nice. But with the 1440 funcom points I purchased the Personal Mechanized Vehicle. When I try to use it outside Rome or any of the outdoor playfields through the vehicles tab, I get a notification that I do not have access to the vehicle. There is a note that says the PMV is only available to Jobe preorder customers. Any help on what I should do? Thanks.

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