# Disconnect from Server every 5 minutes

**URL:** <https://forums.funcom.com/t/disconnect-from-server-every-5-minutes/150240>\
**Category:** PC Discussion\
**Tags:** pc\
**Created:** [December 2, 2020, 2:33pm UTC](https://forums.funcom.com/t/disconnect-from-server-every-5-minutes/150240 "2020-12-02T14:33:18Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Etiana](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/etiana/32/104933_2.png) [@Etiana](https://forums.funcom.com/u/Etiana)\
**Post date:** [December 2, 2020, 2:33pm UTC](https://forums.funcom.com/t/disconnect-from-server-every-5-minutes/150240/1 "2020-12-02T14:33:18Z")

</div>

**Game mode:** [Online official | Online private]  
**Type of issue:** [Crash (disconnected)]  
**Server type** : [PvE-Conflict]  
**Region:** [America]

* * *

Server disconnects after 5 minutes of play time. I log back in and within 5 minutes, it disconnects again. Tried Official server and my private server, both disconnect within 5 minutes of logging in and playing.

I reinstalled BattleEye, cleared Steam cache, verified game files (which verify fine) and still get disconnected every 5 minutes.

Anyone else with this issue? Any fix for this issue?

---

<div class="post-metadata">

**Author:** ![DangerAce](https://avatars.discourse-cdn.com/v4/letter/d/5f9b8f/32.png) [@DangerAce](https://forums.funcom.com/u/DangerAce)\
**Post date:** [December 2, 2020, 3:21pm UTC](https://forums.funcom.com/t/disconnect-from-server-every-5-minutes/150240/2 "2020-12-02T15:21:02Z")

</div>

All players on…  
Official server #1726 PVE - [g-portal.com](http://g-portal.com)  
are being disconnected with the message  
BattleEye server query timed out  
for the last 36 hours or so.  
Thanks!

---

<div class="post-metadata">

**Author:** ![Divinia](https://avatars.discourse-cdn.com/v4/letter/d/898d66/32.png) [@Divinia](https://forums.funcom.com/u/Divinia)\
**Post date:** [December 2, 2020, 5:07pm UTC](https://forums.funcom.com/t/disconnect-from-server-every-5-minutes/150240/3 "2020-12-02T17:07:30Z")

</div>

This was posted in another thread by the Funcom Community Manager

> [@Kicked by Battleye - Query Port](https://forums.funcom.com/t/kicked-by-battleye-query-port/150117/31):
>
> Hey there, We’re aware of this. It seems there’s been a change in the BattlEye master server IP in the last 24h. We’re looking into how to resolve this issue. Apologies for the frustration and thanks for the feedback.

---

<div class="post-metadata">

**Author:** ![Etiana](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/etiana/32/104933_2.png) [@Etiana](https://forums.funcom.com/u/Etiana)\
**Post date:** [December 2, 2020, 7:04pm UTC](https://forums.funcom.com/t/disconnect-from-server-every-5-minutes/150240/4 "2020-12-02T19:04:02Z")

</div>

I have not had the BattlEye error message, I just get disconnected shortly after logging in. It was every 5 minutes or so, but now it seems to be more often. 3 times in the last few minutes. I do hope they resolve it. ☹

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [December 9, 2020, 7:04pm UTC](https://forums.funcom.com/t/disconnect-from-server-every-5-minutes/150240/5 "2020-12-09T19:04:12Z")

</div>

Closed on December 9, 2020, 7:04pm UTC

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.