Dlc content never sent to email or downloadable

Hello I am a newish user to Conan exiles and I love the game but I never received my nudity emersion redeem code iv uninstalled and reinstalled game and it still won’t let me access it is there anyway to straighten this up

I didn’t know there was such a thing as a nudity immersion dlc

Edit: it’s for the Xbox version of the game

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Never heard of such a dlc or code either.
OP: You on pc or console?

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