Empty server is full ? Connan exiles

Server full but empty !!??
Hosting on g portal and it takes around 20 attempts to get on the server due to it being full
But it’s actual empty
Host says it’s a game bug/ glitch
Is this true as running server for a mo th now and no one able to join as it’s always full
If this is indeed a game bug when will it be fixed
If it’s a host issue I can get refund

It may not work for you, but if I search for my server name so it’s the only one on the list and then I wait for 1-3 minutes it will change to being the actual server population by itself and I can then log in.

Not as good as actually working like it should, but it may be easier than 20 attempts to log in.