Unless there’s a change in ToS or community standards, it’s not. As far as the rules of the game go, as long as no-one is being harassed, insulted etc then there’s nothing which would justify an intervention by staff.
It’s not a rule of the game that we have to be nice to each other.
Frankly the amount of work that would be generated by having the staff get involved because one player was inconsiderate or rude to another would be crazy. Andy could have a word with people, but if he got involved now, then it potentially opens the floodgates for further demands for intervention.
Reverse scaling dungeons would involve an overhaul of the whole system. It’d mean massive amounts of development and testing - which as most of us accept is pretty darn unlikely. It’s also possible to act anti-socially in games where reverse scaling already exists, so it’s not quite the magic bullet it might appear.
In terms of the actual size of the problem, it’s hard to tell without actually being able to look at the numbers only FC can see.
By the time that a player has reached e1 they aren’t exactly totally green. Players who have a negative experience of any sort will hopefully be invested enough to not be put off immediately. Given that the number of players that people have issues with seems to be low, it’d be possible that people will have a problem with them rather than walk away totally. Sure, some will, but if they’re willing to walk that soon, then their commitment to the game is unlikely to take them through the grind for long (because sooner or later we all have a negative encounter with another player).
Honestly, atm I’d expect more players to be leaving during e1 content due to not being able to heal than because another player was discourteous. But again, that’s not something which I can back up, because I don’t have access to any metrics. /dreams of data