Entry bug - Failed to retrieve suspension information

Opm · 2023-03-09T18:34:04.439Z

Basic Info:

Platform: PlayStation 5
Issue Type: Other
Game Mode: Online Official
Server Type: PvE-Conflict
Map: Isle of Siptah
Server Name: 8024 8020

Bug Description:

I can’t enter both servers , it’s says “Failed to retrieve suspension information”. I played months in this game , I got a lot to loos. I really hope you fix it fast because I ain’t going to restart again. Please fix it fast

Bug Reproduction:

Just trying to enter my servers

Immortalowl · 2023-03-09T18:55:41.385Z

If you got that message it means youre banned, its not a bug. Has happened to me too in the past, on my case it was two weeks ban.You can contact zendesk to appeal the ban.

Opm · 2023-03-09T19:15:40.674Z

How do i contact him?

Immortalowl · 2023-03-09T19:22:43.986Z

I put the link

Immortalowl · 2023-03-09T19:27:23.634Z

https://funcom.zendesk.com/hc/en-us/requests/new

Opm · 2023-03-09T19:38:45.749Z

Thanks i wrote him. Lets hope for good news

Outcast3rd · 2023-03-09T21:29:03.087Z

They should really just provide the message and link in that prompt. It is not that difficult.

ConanExilesSuck2023 · 2023-03-10T07:56:46.681Z

If you’re suspended they will not unsuspend you if you appeal. You will have to wait at least 2 weeks to be unsuspended but if you appeal, they will tell you the reason you are suspended and how many weeks.

Dana · 2023-03-10T08:55:20.335Z