The past few day me and my friends have been kicked from the game multiple times. Three for me, four for my friends.
Trying to rejoin majority of the EU servers show 9999 ping.
During the crash the characters are unable to regain stamina, open chests/workbenches, kill enemies or interact with anything in the game. Thralls and enemies appear to not move. However thalls and players can still take damage on die.
Then the server crashes and it’s impossible to rejoin. For any players.
My friends body disapeared yesterday along with all their main gear, they crashed figting jherbbal sag and death notification, upon reloading when the server was up half an hour later, I was still in the midnight grove but could not see their body. They could not summon their body either. The third player in the dungeon was booted to sepimaru.
Currently crashed and the game said I died, while I walking about. So hopefully my gear and thralls are there when I eventually get back on.
The EU servers are all broken in some way. The best example is that at exactly 11:30 p.m. most of the EU servers crash and I can no longer access the server, although a friend of mine can. I have to wait for the server to restart before I can play again. I’ve tried everything: reinstalling, checking the internet connection, and everything else. I can no longer access the server after the crash. Interestingly, I can access the American server straight away without any problems.
If the network defaults to IPv6 and the servers boot only into IPv4, there is the issue that manifests itself as a network (v4 to v6, or v6 to v4) switch that will keep it offline until fully reset.
I do not carry a patch for it. It is easier to just disable ipv4 over the wire and boot into ipv6.
Yes, the server crash complaints are real. I started a thread about it four days ago. This thing is increasing and spreading. At some point, it’s going to cause a major crisis.
Your complaint is exactly the same as mine. You are not alone. It is not a problem specific to you. It is a general problem.
It’s ruining my enjoyment of the game. The worst part is that the server crashed twice because of me Some things we do in the game cause the servers to bug.
I won’t say exactly what I did. I don’t want it to spread. There are people who will deliberately crash servers if they find out. The server that crashed twice because of me was 1025. Maybe I’m on the same server as you.
There are many people who unknowingly cause the game to crash. Maybe you are crashing the server with your actions.
I play on the PS5 which requires IPv4. I don’t really understand it all. Everything was working fine until about 5 days ago, but now all of a sudden the EU servers are acting up, especially for me. I don’t understand the “booting” thing?!
Either that or is a PC version the point of interest? Either way (PC or PS5), I already switched the network, and about four connection issues went away.
That’s because it’s nonsense. The game server doesn’t “boot into IPv4”. The machine it’s on might be configured for one or the other, but since you seem to be talking about official servers, which are hosted by G-Portal, I very much doubt the problem is that G-Portal made a noob mistake of configuring their machine to run only IPv4 stack on a network that runs only IPv6. Yeah, they suck as a hosting provider, but unlike with @Dzonatas, there’s a limit to the incompetence they tend to manifest.
The 9999 ping problem happens when the server process is started but doesn’t reply to in-game “ping” queries. That much is a fact. Without more information, anything else is speculation about why it’s happening and what’s causing it.
I will be honest and say upfront that I have neither the time nor the will to try to help diagnose it. The only advice I can give you is to open a new topic in the PlayStation forums, to see if you can get better help there, since this is a PC forum and the issue with PC servers might end up being different from the issue with PS servers.
Clicking “Back” will take you to the main menu and repeating the whole process from step 1 won’t do a damn thing until the in-game server browser has finished pinging all of the servers, which can take several minutes.
It’s often faster to shut down the whole game and start it again, than to wait for the in-game browser to say “okay, now I’ll let you refresh the server list”.
These steps only help if it’s a transient server issue and you’re waiting for the server to start responding normally, but in those cases you might as well use “Direct Connect” instead of going through the server list.
If it’s a non-transient server error or a problem with your client’s network, then these steps won’t help.
And when that doesn’t help, then the only thing left is to try to get Funcom to pay attention. I said “when” instead of “if”, because contrary to what several people here seem to assume, people who complain about “EU servers constantly going down” aren’t talking out of their arses.
When someone tells you “hey, a bunch of official servers in such-and-such region seem to have this recurring problem” and then someone else tells you “yeah, I’ve seen the same problem”, then maybe they aren’t looking for someone to tell them to refresh their server list or reboot their router. Maybe they are running into a recurring problem with the servers. What do you think?
The 9999 ping is a latency score. If the server was down, you wouldn’t see it listed. It doesn’t matter if it is official or not. I haven’t tested the fully populated servers. Because that was ruled-out.
The server announces itself upon startup and gets added to the server list. Part of the information the server provides about itself is its IP address and its port. That port is the one on which the game client will talk to it to play the game, but there’s another port – 1 port number higher than the game port – the server will use to listen for “ping” requests from the client and send responses.
If the client sends a “ping” UDP packet to that port and doesn’t receive a response within a certain time, the ping for that server will be shown as 9999.
So there are several reasons why you would get ping 9999 for a server:
The server process is running, but it’s not answering pings in a timely manner.
The server process crashed relatively recently and hasn’t yet been removed from the server list.
The server process is running fine, but there is no network route between your client and the server.
I don’t know what the criteria is for removing the server from the list. At the very least, it has to involve some kind of an expiration period, but I haven’t dug deep enough to figure out the rest. If I had to speculate, I would imagine that the server doesn’t just announce itself at startup, but also periodically, to keep it in the server list, and only gets removed after one or more of those announcements are missed.
Anyway, since the issue is about official servers, and since there are multiple players experiencing the same issue with multiple servers, there’s almost certainly nothing any player can do to fix this, which is why it needs to be brought to Funcom’s attention.
Some things we do in the game cause the servers to bug.
