# Fatal Error Crash - PVE **URL:** \ **Category:** PC Bug Reports\ **Tags:** bug, steam\ **Created:** [October 25, 2023, 1:28am UTC](https://forums.funcom.com/t/fatal-error-crash-pve/243190 "2023-10-25T01:28:19Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Cathain](https://avatars.discourse-cdn.com/v4/letter/c/7c8e57/32.png) [@Cathain](https://forums.funcom.com/u/Cathain)\ **Post date:** [October 25, 2023, 1:28am UTC](https://forums.funcom.com/t/fatal-error-crash-pve/243190/1 "2023-10-25T01:28:19Z")
> ## Basic Info: > > Platform: Steam > Issue Type: Crash > Game Mode: Online Official > Server Type: PvE > Map: Exiled Lands > Server Name: The Rum Pirates > Mods: Emberlight and Navigation * * * > ## Bug Description: > > Fatal error: [File:C:\tech\_exiles]code\Source\Runtime\Windows\D3D11RH1|Private\D3D11Util.cpp] [Line:181] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 – ‘INTERNAL ERROR’) * * * > ## Bug Reproduction: > > Clicked on the Conan Exiles to launch the game. Stream launcher loads up and I click launch. It makes it past the Funcom sign then the fatal error shows up. ![Conan ExilesCrash](https://global.discourse-cdn.com/funcom/original/3X/9/b/9b601597a04534620a9f28f91e6c1f8d43bc1b67.png) ---
**Author:** ![ZahMaiatt](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/zahmaiatt/32/105934_2.png) [@ZahMaiatt](https://forums.funcom.com/u/ZahMaiatt)\ **Post date:** [October 25, 2023, 9:49am UTC](https://forums.funcom.com/t/fatal-error-crash-pve/243190/2 "2023-10-25T09:49:42Z")
Greetings @Cathain , Thank you for your report. Please follow the steps to verify your game files: 1. Open Steam 2. In **Library** , click with the right button on the game and select “Properties” 3. Select the **Installed files** 4. Select **Verify integrity of game files…**. Please, also verify if you need to make a windows update as well as a Graphics Driver update. If this issue still persists, turn off your mods or go to an official server and/or disable In-Game Full-Screen Mode to see if this is still happening. Thanks in advance. ---
**Author:** ![Narelle](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/narelle/32/45919_2.png) [@Narelle](https://forums.funcom.com/u/Narelle)\ **Post date:** [October 25, 2023, 10:50am UTC](https://forums.funcom.com/t/fatal-error-crash-pve/243190/3 "2023-10-25T10:50:07Z")
If this doesn’t work, try deleting everything in the logs folder (you can copy the content elsewhere in case you need it later). ---
**Author:** ![mellyb](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@mellyb](https://forums.funcom.com/u/mellyb)\ **Post date:** [October 25, 2023, 11:13am UTC](https://forums.funcom.com/t/fatal-error-crash-pve/243190/4 "2023-10-25T11:13:32Z")
This is also happening to me. I fatal at launch. Have verified files, have deleted logs ---
**Author:** ![Cathain](https://avatars.discourse-cdn.com/v4/letter/c/7c8e57/32.png) [@Cathain](https://forums.funcom.com/u/Cathain)\ **Post date:** [October 25, 2023, 9:27pm UTC](https://forums.funcom.com/t/fatal-error-crash-pve/243190/5 "2023-10-25T21:27:06Z")
The first thing I did was to make sure Windows and the graphics driver were up to date. I then verified the files. I turned off the mods as well. Same thing is happening. ---
**Author:** ![Cathain](https://avatars.discourse-cdn.com/v4/letter/c/7c8e57/32.png) [@Cathain](https://forums.funcom.com/u/Cathain)\ **Post date:** [October 26, 2023, 12:09am UTC](https://forums.funcom.com/t/fatal-error-crash-pve/243190/6 "2023-10-26T00:09:44Z")
Finally got the issue fixed. I can tell what worked for me. I had contacted Nvidia about the issue since it started right after I updated the driver. They gave me a link to download a hot fix - [GeForce Hotfix Driver Version 537.09 | NVIDIA](https://nvidia.custhelp.com/app/answers/detail/a_id/5475) which I downloaded. Just before deleting the log files I noticed that it appeared that the game could not read the graphics driver. I opened up the device manager, selecting my card and then clicked Update Driver then rebooted the system. No fatal error thus far. I hope this helps. ---
**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\ **Post date:** [November 2, 2023, 2:10am UTC](https://forums.funcom.com/t/fatal-error-crash-pve/243190/7 "2023-11-02T02:10:29Z")
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