Fatal Error crashes - Feedback thread

Nayna · 2019-09-10T13:10:14.222Z

Everytime I try to place a vertical elevator I fatal error before I can even place it. So like the second I click it from my hotbar to place it down where I want boom fatal error

miodeleo · 2019-09-10T13:21:17.702Z

Got the same error message again, under same circumstances.

Ignasi · 2019-09-10T13:59:39.983Z

Hey @Nayna

Welcome to our community.
This is a similar crash reported in the past due to the use of mods. Do you have any mods installed?

Nayna · 2019-09-10T15:09:25.371Z

Yes I play on a server with mods would you happen to recall what mod caused this issue for others last time?

Multigun · 2019-09-10T16:02:22.770Z

Exile lands improved.

lolmer · 2019-09-10T16:18:39.143Z

@Nayna see Game crashes placing elevator for this bug in Exiled Lands Improved mod.

Mace007 · 2019-09-11T08:31:51.473Z

pretty much any modded server I try, I get a fatal crash. Sometimes it takes 10-15 minutes, other times it’s near instant. I have put 400hrs into the game in the last few months without an issue and all of a sudden it won’t run. It’s crashed when trying to use an item in my hotbar, but also when just standing there doing nothing at all, or when just running somewhere. This has only started happening in the last 3-4 weeks - I had no problem playing prior to that at all.

miodeleo · 2019-09-13T09:57:51.796Z

Hello, update on the error. Since I play in a heavy modded server, I decided to try exit to main menu from different places. When I am near a base, building or that, I get the same GarbageCollector error everytime, so I thought it might be related to the items in the mods or something. So I decided to try and find an unbuilt spot with no bases around, and the error still occurs. Just thought could be of help. @Ignasi.

Fasha · 2019-09-14T23:44:37.120Z

Heyo’s,
I uninstalled and reinstalled Conan Exiles today (including the steam user folder and AppData folder) and am still receiving this fatal error message. This is a copy of my local saved log.

[2019.09.14-23.22.09:728][761]LogWindows:Error: === Critical error: ===
[2019.09.14-23.22.09:728][761]LogWindows:Error:
[2019.09.14-23.22.09:728][761]LogWindows:Error: Fatal error: [File:C:\UE4\CSAND\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp] [Line: 959]
[2019.09.14-23.22.09:728][761]LogWindows:Error: GameThread timed out waiting for RenderThread after 60.00 secs
[2019.09.14-23.22.09:728][761]LogWindows:Error:
[2019.09.14-23.22.09:728][761]LogWindows:Error:
[2019.09.14-23.22.09:728][761]LogWindows:Error: !0x0000000000000000
[2019.09.14-23.22.09:728][761]LogWindows:Error:
[2019.09.14-23.22.09:760][761]LogExit: Executing StaticShutdownAfterError
[2019.09.14-23.22.09:941][761]LogWindows: FPlatformMisc::RequestExit(1)
[2019.09.14-23.22.09:941][761]Log file closed, 09/14/19 16:22:09

Ignasi · 2019-09-16T08:18:37.193Z

Hey @Fasha

Just in case again, do you have any mods installed?

Rhiannon · 2019-09-17T07:57:19.509Z

Hi Guys

I have new “Fatal Errors” to report:

when starting the game (with or without Battle Eye), third attempt finally starts the game
harvesting a bear in the northern area (near Freya)
when i try to use the mass-delete, i get an error message every now and then

Our server still has no mods

Ignasi · 2019-09-17T11:17:16.708Z

Thanks for the information @Rhiannon.

Rhiannon · 2019-09-24T08:57:45.467Z

Is there any information as to the current state of affairs regarding fatal errors and the “holes in the ground”-bug?
The problems still exist!

Rhiannon · 2019-09-27T10:57:30.156Z

Update:

Mass delete still does not work
Fatal Error while starting the game or connecting to the Server (no Mods installed)
Fatal Error while harvesting a bear or else near Freyas Hut
massive lag and sometimes a Fatal Error near bases with more than 5000 components (graphic settings have all been tested)

Our server is still without Mods.

Kalanth · 2019-09-28T04:49:27.422Z

Not sure if the right place, but also getting a fatal error:

Fatal Error:
[File:C:\UE4\CSAND\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11\Util.cpp]
[Line: 181]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - ‘HUNG’)

This is happening a lot in my base. It seems to be getting worse and worse. I can be doing anything and it happens. There’s no consistent interaction or sound.

The game screen locks, goes silent, then the music starts up again. I have to ctrl-alt-delete and open task manager in order to view the error message, close it, and then send the crash report via the funcom tool.

This is crazily frustrating. I already tried something that involved messing with the TdrDelay in the registry that was suggested in a UE4 post, but it didn’t seem to help.

I love this game, but I’m at wit’s end

Kalanth · 2019-09-28T23:16:28.838Z

Follow up for my complaint:

I realized I was indeed using mods and tried to whittle them down to isolate.

After unsubscribing from Conan Sexiles (don’t look at me like that! >.>) my crash has not (yet) resurfaced… I will do more play testing and see if this happens again.

Good news is completely vanilla I was able to play for 3 hours without a crash. Although amusingly there was a fatal error on closing the game (can live with that, though). I didn’t have any codes or anything to report for that though, it just said “fatal error” with no details provided.

So pretty sure my complaint above is mod related.

Kalanth · 2019-09-29T18:44:20.361Z

Update to my update… heh

My problem does seem to be mod related. It’s possible the bug (feature?) exists in the base game as well, but if it does, I have not encountered it.

HOWEVER… a player on my server suggested a possible fix and thus far it seems to be working…

The error I kept getting was d3d11rhi – my buddy had me add “-norhithread” (no quotes) to the Steam Launch Options (or command line on the .exe if you wish) for Conan Exiles.

So far that has worked… I will update if it fails later.

Apparently RHI and older DX11 cards (Radeon HD6970 2gb in my case) do not get along very well, and I guess it’s a thing with UE4.

So if, like me, you are having this problem… give the above solution a try and see if it works for you.

*note, it wasn’t just a sexiles problem, the crash persisted with other mods, but it looks like my card was just getting confused handling various mod-added assets.

Ignasi · 2019-09-30T09:12:18.092Z

Rhiannon:

Update:

Mass delete still does not work

Fatal Error while starting the game or connecting to the Server (no Mods installed)

Fatal Error while harvesting a bear or else near Freyas Hut

massive lag and sometimes a Fatal Error near bases with more than 5000 components (graphic settings have all been tested)

Our server is still without Mods.

Hey @Rhiannon,
Apologies for the late response.
We’ll relay those instances you mentioned to our team so they can investigate. Also, please send the in-game crash report when prompted so our team can fetch it.

Kalanth:

The error I kept getting was d3d11rhi – my buddy had me add “-norhithread” (no quotes) to the Steam Launch Options (or command line on the .exe if you wish) for Conan Exiles.

Hey @Kalanth,
Thanks for sharing your findings with us, they might be useful to other players in your same situation. Also glad to see you could find the culprit of your issues.

Kalanth:

(don’t look at me like that! >.>)

No judging!

Rhiannon · 2019-09-30T18:23:37.952Z

Hey @Ignasi
The “Fatal Error” messages are from the other players on the server. not mine. My only problem is the mass-delete who is not working. But i ask the players, who have the fatals, if they could give me a screenshot about their error-message

miodeleo · 2019-09-30T23:37:03.159Z

Just so you know, fatal errors keep happening on logout to main menu. Last patch didn’t change a thing, well sorry yes, now rhe same message appears way quicker than before.