Fatal Error crashes - Feedback thread

Rhiannon · 2019-09-30T18:23:37.952Z

Hey @Ignasi
The “Fatal Error” messages are from the other players on the server. not mine. My only problem is the mass-delete who is not working. But i ask the players, who have the fatals, if they could give me a screenshot about their error-message

miodeleo · 2019-09-30T23:37:03.159Z

Just so you know, fatal errors keep happening on logout to main menu. Last patch didn’t change a thing, well sorry yes, now rhe same message appears way quicker than before.

Ignasi · 2019-10-01T07:28:21.884Z

Hey @miodeleo

Since you mentioned previously you play on a modded server, does that crash also happen when you disable all mods?

miodeleo · 2019-10-01T08:27:44.202Z

I am not the server owner so I have no way of telling, might be one of the mods, but my guess is there are too many building pieces and placeables around when login off and that is causing the garbage collector function go nuts. Never played singleplayer without mods, well once and worked fine.

Ignasi · 2019-10-01T08:39:46.843Z

Reason why we’re asking this is because we’ve not received similar reports about similar crashes recently, so our suspicion is that one of the mods might be causing it.

miodeleo · 2019-10-01T18:28:35.281Z

(PC) Chains of Hyboria E/RP-PVP Slavery 18+ Mods/Kits/LvL Boost Servers and Recruitment (old)

Chains of Hyboria brings you into a world where anything is possible and that slavery is inevitable, you are worth nothing here. From the depths of corruption you are forced to surrender your bodies to a depraved land filled with your wildest desires… We are a large and ever growing community that is welcoming to all and any newcomers that are interested in making new friends and creating an exciting story. We offer a great community server with custom quests, free kits, Lvl boost to 60, event…

That’s the mod list there, if it helps.

Ignasi · 2019-10-02T08:54:48.691Z

In the case of mods, there’s not much we can do other than to recommend to get in touch with the authors of the mods used in your server and see if there’s any known issues that resemble your experienced crashes.

TimeLord75 · 2019-10-02T23:51:10.373Z

Just crashed with a Fatal Error. There wasn’t anything else on the alert screen, just “Fatal Error!” I did fill out the little FunCom “help us help you!” thing that popped up, don’t know if those actually go anywhere. Anyway. I run a private server. We do use mods. I was inside my house, picking up a single weapon display rack off the wall. Whether this was Pickup+ functionality or regular in-game functionality (as I understand that some basic pickupingness is now a thing), I don’t know. But yeah–hold down E on a Single Weapon Display Rack (nothing displayed on it), go to select “Pick Up”, and pfeh Fatal Error!

Mods used on the server: Fashionist, Emberlight, Pickup+, Pippi, Conan Sexiles.

Multigun · 2019-10-03T00:29:54.213Z

TimeLord75:

Mods used on the server: Fashionist, Emberlight, Pickup+, Pippi, Conan Sexiles.

Please test to see if the same situation occurs in single player without mods. If it doesn’t, its mod related and could be an issue with the mod, or a load order issue.

Kalanth · 2019-10-03T09:59:32.493Z

Timelord75: When I was getting crashes I was using Yamatai Exiles - Katana Family, Emberlight, and Sexiles.

You’re using two of those… maybe something isn’t playing well between them right now. I made a fresh server that now has only Emberlight on it, and so far I’ve only had one crash (that didn’t even produce an error screen) in probably 10 hours of play time.

I do want to say though, when I just removed the two mods that weren’t Emberlight, the game kept crashing. I added -norhithread to the launch arguments and that cut down the crashes a lot more, but they only really stopped ('cept that one) after making a fresh server with new characters and only Emberlight on it. So even if you remove a mod… something icky seems to stay in the db files.

I was told a recent patch changed something with weapons (enumeration or something?), and that mods that haven’t updated since that patch are sometimes getting wonky if they add weapons. Maybe it’s making some mods not play well with others right now.

I also found out the load order really does matter, with mods on the bottom overwriting mods above where they overlap.

Multigun · 2019-10-03T10:11:52.377Z

Kalanth:

I was told a recent patch changed something with weapons (enumeration or something?), and that mods that haven’t updated since that patch are sometimes getting wonky if they add weapons. Maybe it’s making some mods not play well with others right now.

Does Sexiles add custom weapon animations? If so, this would apply with Emberlight. If not, then it’s probably not a big deal. Most of the “big mods” should be compatible with each other at this point, as the Enum you refer to is something the modding community is working behind the scenes to keep each other compatible with. However, even if a mod wasnt updated to reflect the Enum list changes we in the community did, I’m not sure a crash would result. I suppose it’s impossible to fully predict, but I would suspect something more along the lines of it either not working at all with that custom weapon, or it playing the wrong animation.

Sexiles hasn’t been updated for several months now though. There could be who knows what as far as incompatibilities with official updates.

Crashing due to mods often is something that can be repeated. So if you can identify how you crashed with Emberlight, and get it to repeat every time, then it would be important information to share with the Emberlight team.

Kalanth · 2019-10-03T18:36:51.689Z

I was talking with them. I don’t think it’s their mod though. I first thought it was Sexiles, but I suspect it might be an interaction of mods instead. They said it’s just my hardware, cuz I have an older AMD card, but I don’t think that’s quite right. For me something in the mods was causing my gpu to freak out. I mean yes that’s hardware, but it’s also software, y’know?

ARK Survival Evolved had RHI problems out the wazoo for a while too. Eventually they did something in some patch or the other that cleaned it up. I’ve never had similar crashes in ARK (same engine). So, there’s something somewhere that’s causing a specific kind of problem. Since it doesn’t seem to be an issue in the base game… I dunno what can be done for me other than to figure out the trigger and avoid it.

Right now, with only Emberlight, and -norhithread on my steam launch options, I have been stable. Will test further this weekend, and I have shared the above with the Emberlight folks already After trying sexiles alone and ember + sexiles together, if the crashes resume I’ll also try to find the sexiles folks.

Rhiannon · 2019-10-06T19:58:02.299Z

Hi guys

Just got a fatal error while flying in admin mode across the map and look upon a base with 8k pieces. The base is located at C7 center.
but i got no dedicated message about what kind of error it is. just a fatal error.

Our server still runs without mods

Vahlok · 2019-10-07T01:20:31.424Z

Had the exact same fatal error a couple of days ago.

Running on a rented server, no mods. ConanSandbox_2019-09-09_20-51-57

ReImage%20screenshot%20of%203rd%20party%20app%20issues%20found

Ignasi · 2019-10-07T07:44:55.086Z

Thanks, we’ll send note to our team. If possible, could you send us in private a copy of your server’s database so we can relay it to our team and they can use it for some tests?

Vahlok · 2019-10-07T10:26:24.114Z

I’ve submitted a ticket to the server host provider requesting a database snapshot (including the DBM) for your team to have a look at it. With any luck, I’ll have a link for you to forward to the team within 36 hours.

Kalanth · 2019-10-07T19:17:53.352Z

Vahlok, OOF.

DAT ERROR MSG!

That’s the one that nailed me scores of times. How’d you get a screen cap of it? I always had to close it before I could ever do anything. Had to write the bloody thing down by hand and re-enter it manually -_-.

Sorry that you’re getting it unmodded. Did you ever have a mod installed? As near as I can tell, even if you unsubscribe from the mod and delete the mod data outta the server… some of it will persist in the database and your game will NEVER be fully clear of said mod. Ever. Drives me nuts.

So if you EVER had a mod, you probably have some crud left over @_@.

Vahlok · 2019-10-07T22:04:20.347Z

Well, I never have used mods so in what’s happening here doesn’t seem to be related to mods at all.
What ever it is, it means it’s something common to all of (if not most of us) our base files that the engine depends on.
As for the screen shot, I clearly remember seeing that pop up once when I exited the game. The one I posted here was a copy from a previous post, although I do remember getting that error. Something similar happened a couple of times before I got that visual message where an error report was sent to FunCom. But that was all the information I could see on that message.
Oddly enough I didn’t have a different issue occur before that (one where the game and PC locks up) But I haven’t seen it again since although I’m still getting the lockups.
The other screenshot was a report from the ReImage program that identified “unknown” errors relating to third party apps and for that, it’s Conan Exiles and Steam.

I’m still corresponding with the server host on getting db and dbm snapshots for the development team.
So far the only directions I’ve gotten are letting me edit engine and server settings ini files.
The files on the server host should be identical to those we use in solo/sp/coop modes since they share the same database. In a separate issue, I was getting the same issue in solo and MP. So that means there’s common files somewhere shared by both machine and server with errors in it.

One thing concerns me though and it may have nothing to do with it at all. But I wonder where Steam fits into all this?

Kalanth · 2019-10-07T22:54:50.033Z

I don’t think it does, honestly.

The error that you posted a picture of is a well known problem with UE4 and RHI. ARK had a really bad problem with it for a while, but they fixed it somehow.

Do you use DX11 or an older gpu outta curiosity? Newer gpus (and dx12) tend to not suffer from this part of UE4.

Vahlok · 2019-10-07T23:55:48.761Z

I’ll need to dig into that and find out. Thanks for pointing that out.

Added: From what I can tell, I’m running with DX12.