# "Fatal Error" on startup

**URL:** <https://forums.funcom.com/t/fatal-error-on-startup/274448>\
**Category:** PC Bug Reports\
**Tags:** bug, steam, Report-Received\
**Created:** [April 1, 2025, 8:41am UTC](https://forums.funcom.com/t/fatal-error-on-startup/274448 "2025-04-01T08:41:15Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Thijzo](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Thijzo](https://forums.funcom.com/u/Thijzo)\
**Post date:** [April 1, 2025, 8:41am UTC](https://forums.funcom.com/t/fatal-error-on-startup/274448/1 "2025-04-01T08:41:16Z")

</div>

> ## Basic Info:
> 
> Platform: Steam  
> Issue Type: Crash  
> Game Mode: N/A  
> Server Type: N/A  
> Map: N/A  
> Server Name: N/A  
> Mods: None

* * *

> ## Bug Description:
> 
> When I attempt to launch the game I, without fail, recieve a “Fatal Error” notification. The opening cinematic keeps playing if i dont acknowledge the error. When the cinematic is finished nothing happens.
> 
> Things i have already tried:
> 
> - Verified game files
> - Deleted Logs, Saves (Never installed a single mod)
> - Reinstalled the entire game
> - Launched it outside of steam and/or the funcom launcher
> - Updated windows and drivers
> 
> I would include the log but it seems new users cant upload logs.

* * *

> ## Bug Reproduction:
> 
> Installed the game and attempted to launch it.

For clarity, I have just bought the game with a couple of friends and since buying it (2 days ago) I have not been able to get it to launch. Any help would be greatly appreciated.

---

<div class="post-metadata">

**Author:** ![Thijzo](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@Thijzo](https://forums.funcom.com/u/Thijzo)\
**Post date:** [April 1, 2025, 12:51pm UTC](https://forums.funcom.com/t/fatal-error-on-startup/274448/2 "2025-04-01T12:51:02Z")

</div>

Copy-pasted logfile:

> **Log**
>
> Log file open, 04/01/25 12:58:34
> 
> LogPakFile:Warning: Spent 0.290 seconds mounting Pak File “../../../ConanSandbox/Content/Paks/Sound.pak”. Mounting status: Success
> 
> LogPakFile:Warning: Spent 0.185 seconds mounting Pak File “../../../ConanSandbox/Content/Paks/DLC\_Special.pak”. Mounting status: Success
> 
> LogPakFile:Warning: Spent 0.166 seconds mounting Pak File “../../../ConanSandbox/Content/Paks/Characters.pak”. Mounting status: Success
> 
> LogPlatformFile: Not using cached read wrapper
> 
> LogTaskGraph: Started task graph with 5 named threads and 20 total threads with 3 sets of task threads.
> 
> LogInit: Using libcurl 7.55.1
> 
> LogInit: - built for x86\_64-pc-win32
> 
> LogInit: - supports SSL with OpenSSL/1.0.2u
> 
> LogInit: - supports HTTP deflate (compression) using libz 1.2.8
> 
> LogInit: - other features:
> 
> LogInit: CURL\_VERSION\_SSL
> 
> LogInit: CURL\_VERSION\_LIBZ
> 
> LogInit: CURL\_VERSION\_IPV6
> 
> LogInit: CURL\_VERSION\_ASYNCHDNS
> 
> LogInit: CURL\_VERSION\_LARGEFILE
> 
> LogInit: CURL\_VERSION\_IDN
> 
> LogInit: CurlRequestOptions (configurable via config and command line):
> 
> LogInit: - bVerifyPeer = true - Libcurl will verify peer certificate
> 
> LogInit: - bUseHttpProxy = false - Libcurl will NOT use HTTP proxy
> 
> LogInit: - bDontReuseConnections = false - Libcurl will reuse connections
> 
> LogInit: - CertBundlePath = nullptr - Libcurl will use whatever was configured at build time.
> 
> LogOnline:Display: STEAM: Loading Steam SDK 1.57
> 
> LogOnlineTime: Real UTC time requested.
> 
> LogInit: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
> 
> LogOnlineSubsystemFls:Display:
> 
> — FLS ENVIRONMENT INFO —
> 
> OSS: SteamA5B4F (Retail)
> 
> InstanceName: DefaultInstance
> 
> IniPlatformName: WindowsSteam
> 
> OnlineEnvironment: Unknown
> 
> FLS Environment overridden to Retail
> 
> LogTemp: Using NVIDIAGfeSDKPlugin version 1.0.0
> 
> LogModManager: Starting mod runtime module.
> 
> LogInit: Build: ue415-dw-osl-CL-1311351.0
> 
> LogInit: Engine Version: 4.15.3-1311351+ue415-dw-osl
> 
> LogInit: Compatible Engine Version: 4.15.0-1311351+ue415-dw-osl
> 
> LogInit: Net CL: 1311351
> 
> LogInit: Compiled (64-bit): Mar 10 2025 20:21:28
> 
> LogInit: Compiled with Visual C++: 19.00.24215.01
> 
> LogInit: Build Configuration: Shipping
> 
> LogInit: Branch Name: ue415-dw-osl
> 
> LogInit: Command line: -BattlEye
> 
> LogInit: Base directory: E:/SteamLibrary/steamapps/common/Conan Exiles/ConanSandbox/Binaries/Win64/
> 
> LogInit: Installed Engine Build: 1
> 
> LogInit: Nativized: No
> 
> LogInit: Presizing for max 10000000 objects, including 42000 objects not considered by GC, pre-allocating 13000000 bytes for permanent pool.
> 
> LogStreaming:Display: Async Loading initialized: Event Driven Loader: true, Async Loading Thread: true
> 
> LogInit: Object subsystem initialized
> 
> [2025.04.01-10.58.37:208][0]LogInit: Applying CVar settings loaded from the selected device profile: [WindowsNoEditor]
> 
> [2025.04.01-10.58.37:216][0]LogInit: Setting Device Profile CVar: [[r.DynamicRes.FrameTimeBudget:33.3 → 33.3]]
> 
> [2025.04.01-10.58.37:216][0]LogInit: Computer: [6cd2401539159e11371069832a7023f9]
> 
> [2025.04.01-10.58.37:216][0]LogInit: User: [810d02128464264536b6e3b71bff7332]
> 
> [2025.04.01-10.58.37:216][0]LogInit: CPU Page size=65536, Cores=6
> 
> [2025.04.01-10.58.37:216][0]LogInit: High frequency timer resolution =10.000000 MHz
> 
> [2025.04.01-10.58.37:216][0]LogMemory: Memory total: Physical=15.8GB (16GB approx)
> 
> [2025.04.01-10.58.37:216][0]LogMemory: Platform Memory Stats for WindowsNoEditor
> 
> [2025.04.01-10.58.37:216][0]LogMemory: Process Physical Memory: 293.41 MB used, 293.41 MB peak
> 
> [2025.04.01-10.58.37:216][0]LogMemory: Process Virtual Memory: 380.95 MB used, 380.95 MB peak
> 
> [2025.04.01-10.58.37:216][0]LogMemory: Physical Memory: 5503.95 MB used, 10654.00 MB free, 16157.95 MB total
> 
> [2025.04.01-10.58.37:216][0]LogMemory: Virtual Memory: 5877.56 MB used, 10654.00 MB free, 134217728.00 MB total
> 
> [2025.04.01-10.58.38:731][0]LogTextLocalizationManager: No specific translations for (‘en-BE’) exist, so (‘en’) translations will be used.
> 
> [2025.04.01-10.58.39:455][0]LogD3D11RHI: D3D11 adapters:
> 
> [2025.04.01-10.58.41:176][0]LogD3D11RHI: 0. ‘NVIDIA GeForce RTX 3060 Ti’ (Feature Level 11\_0)
> 
> [2025.04.01-10.58.41:176][0]LogD3D11RHI: 8024/0/8078 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:2, VendorId:0x10de
> 
> [2025.04.01-10.58.42:516][0]LogD3D11RHI: 1. ‘Intel(R) UHD Graphics 770’ (Feature Level 11\_0)
> 
> [2025.04.01-10.58.42:516][0]LogD3D11RHI: 128/0/8078 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:0, VendorId:0x8086
> 
> [2025.04.01-10.58.42:636][0]LogD3D11RHI: 2. ‘Microsoft Basic Render Driver’ (Feature Level 11\_0)
> 
> [2025.04.01-10.58.42:636][0]LogD3D11RHI: 0/0/8078 MB DedicatedVideo/DedicatedSystem/SharedSystem, Outputs:0, VendorId:0x1414
> 
> [2025.04.01-10.58.42:636][0]LogD3D11RHI: Chosen D3D11 Adapter: 0
> 
> [2025.04.01-10.58.42:640][0]LogD3D11RHI: Creating new Direct3DDevice
> 
> [2025.04.01-10.58.42:640][0]LogD3D11RHI: GPU DeviceId: 0x2489 (for the marketing name, search the web for “GPU Device Id”)
> 
> [2025.04.01-10.58.42:640][0]LogWindows: EnumDisplayDevices:
> 
> [2025.04.01-10.58.42:640][0]LogWindows: 0. ‘NVIDIA GeForce RTX 3060 Ti’ (P:0 D:1)
> 
> [2025.04.01-10.58.42:640][0]LogWindows: 1. ‘NVIDIA GeForce RTX 3060 Ti’ (P:1 D:1)
> 
> [2025.04.01-10.58.42:640][0]LogWindows: 2. ‘NVIDIA GeForce RTX 3060 Ti’ (P:0 D:0)
> 
> [2025.04.01-10.58.42:640][0]LogWindows: 3. ‘NVIDIA GeForce RTX 3060 Ti’ (P:0 D:0)
> 
> [2025.04.01-10.58.42:640][0]LogWindows: 4. ‘Intel(R) UHD Graphics 770’ (P:0 D:0)
> 
> [2025.04.01-10.58.42:640][0]LogWindows: 5. ‘Intel(R) UHD Graphics 770’ (P:0 D:0)
> 
> [2025.04.01-10.58.42:640][0]LogWindows: 6. ‘Intel(R) UHD Graphics 770’ (P:0 D:0)
> 
> [2025.04.01-10.58.42:641][0]LogWindows: 7. ‘Intel(R) UHD Graphics 770’ (P:0 D:0)
> 
> [2025.04.01-10.58.42:641][0]LogWindows: DebugString: GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter GetVideoDriverDetailsInvalid PrimaryIsNotTheChoosenAdapter FoundDriverCount:0
> 
> [2025.04.01-10.58.42:641][0]LogD3D11RHI: Adapter Name: NVIDIA GeForce RTX 3060 Ti
> 
> [2025.04.01-10.58.42:641][0]LogD3D11RHI: Driver Version: Unknown (internal:Unknown, unified:Unknown)
> 
> [2025.04.01-10.58.42:641][0]LogD3D11RHI: Driver Date: Unknown
> 
> [2025.04.01-10.58.42:641][0]LogRHI: Texture pool is 1361 MB (70% of 1945 MB)
> 
> [2025.04.01-10.58.43:922][0]LogD3D11RHI: Async texture creation enabled
> 
> [2025.04.01-10.58.43:935][0]LogD3D11RHI: GPU Timing Frequency: 1000.000000 (Debug: 2 2)
> 
> [2025.04.01-10.58.43:935][0]LogD3D11RHI: HDR output is supported on display 0 (NvId: 0x80061086).
> 
> [2025.04.01-10.58.44:500][0]LogSlate: Using Freetype 2.6.0
> 
> [2025.04.01-10.58.44:508][0]LogSlate: SlateFontCache - WITH\_FREETYPE: 1, WITH\_HARFBUZZ: 1
> 
> [2025.04.01-10.58.44:508][0]LogSlate: SlateFontCache - WITH\_FREETYPE: 1, WITH\_HARFBUZZ: 1
> 
> [2025.04.01-10.58.45:150][0]LogAssetRegistry: FAssetRegistry took 0.4074 seconds to start up
> 
> [2025.04.01-10.58.45:227][0]LogDreamworld:Display: Dreamworld project: ConanSandbox
> 
> [2025.04.01-10.58.45:227][0]LogDreamworld:Display: Dreamworld configuration: ConanSandbox.Client.VS2015.Live.Win64
> 
> [2025.04.01-10.58.45:227][0]LogDreamworld:Display: Dreamworld platform: x64
> 
> [2025.04.01-10.58.45:227][0]LogDreamworld:Display: Dreamworld revision: 1311351
> 
> [2025.04.01-10.58.45:227][0]LogDreamworld:Display: Dreamworld snapshot: 43706
> 
> [2025.04.01-10.58.45:227][0]LogDreamworld:Display: Dreamworld branch: exiles-stable
> 
> [2025.04.01-10.58.45:227][0]LogDreamworld:Display: Platform (.ini):
> 
> [2025.04.01-10.58.45:227][0]LogDreamworld:Display: Platform: WindowsNoEditor
> 
> [2025.04.01-10.58.45:227][0]LogDreamworld:Display: .ini sub-platform prefix: WindowsSteam
> 
> [2025.04.01-10.58.45:232][0]LogPackageLocalizationCache: Processed 6 localized package path(s) for 2 prioritized culture(s) in 0.004065 seconds
> 
> [2025.04.01-10.58.45:245][0]LogContentStreaming: Texture pool size is 1500.00 MB
> 
> [2025.04.01-10.58.45:475][0]LogNetVersion: GetLocalNetworkVersion: CL: 1311351, ProjectName: conansandbox, ProjectVersion: , EngineNetworkVersion: 2, GameNetworkVersion: 0, NetworkChecksum: 1823219157
> 
> [2025.04.01-10.58.45:475][0]LogNetVersion: GetLocalNetworkVersionOverride: NetworkChecksum: 5171898
> 
> [2025.04.01-10.58.45:710][0]LogMoviePlayer: Initializing movie player
> 
> [2025.04.01-10.58.46:607][0]LogHttp:Display: Sleeping 0.5s to wait for 2 outstanding Http requests.
> 
> [2025.04.01-10.58.46:910][0]
> 
> Script stack log empty!
> 
> [2025.04.01-10.58.47:108][0]LogHttp:Display: Sleeping 0.5s to wait for 2 outstanding Http requests.
> 
> [2025.04.01-10.58.47:608][0]LogMemory: Platform Memory Stats for WindowsNoEditor
> 
> [2025.04.01-10.58.47:608][0]LogMemory: Process Physical Memory: 763.96 MB used, 764.93 MB peak
> 
> [2025.04.01-10.58.47:608][0]LogMemory: Process Virtual Memory: 896.61 MB used, 898.30 MB peak
> 
> [2025.04.01-10.58.47:608][0]LogMemory: Physical Memory: 5759.32 MB used, 10398.64 MB free, 16157.95 MB total
> 
> [2025.04.01-10.58.47:608][0]LogMemory: Virtual Memory: 39725.47 MB used, 10398.64 MB free, 134217728.00 MB total
> 
> [2025.04.01-10.58.47:608][0]LogHttp:Display: Sleeping 0.5s to wait for 2 outstanding Http requests.
> 
> [2025.04.01-10.58.48:109][0]LogHttp:Display: Sleeping 0.5s to wait for 2 outstanding Http requests.
> 
> [2025.04.01-10.58.48:195][0]LogThreadingWindows:Error: Runnable thread HttpManagerThread crashed.
> 
> [2025.04.01-10.58.48:195][0]LogWindows:Error: === Critical error: ===
> 
> [2025.04.01-10.58.48:195][0]LogWindows:Error:
> 
> [2025.04.01-10.58.48:195][0]LogWindows:Error: Fatal error!
> 
> [2025.04.01-10.58.48:195][0]LogWindows:Error:
> 
> [2025.04.01-10.58.48:195][0]LogWindows:Error: Unhandled Exception: EXCEPTION\_ILLEGAL\_INSTRUCTION
> 
> [2025.04.01-10.58.48:195][0]LogWindows:Error:
> 
> [2025.04.01-10.58.48:195][0]LogWindows:Error: !0x0000000000000000
> 
> [2025.04.01-10.58.48:195][0]LogWindows:Error:
> 
> [2025.04.01-10.58.48:195][0]LogWindows:Error: Crash in runnable thread HttpManagerThread
> 
> [2025.04.01-10.58.48:213][0]LogExit: Executing StaticShutdownAfterError
> 
> [2025.04.01-10.58.48:213][0]LogWindows: FPlatformMisc::RequestExit(1)
> 
> [2025.04.01-10.58.48:213][0]Log file closed, 04/01/25 12:58:48

---

<div class="post-metadata">

**Author:** ![cyc](https://avatars.discourse-cdn.com/v4/letter/c/2acd7d/32.png) [@cyc](https://forums.funcom.com/u/cyc)\
**Post date:** [April 1, 2025, 1:30pm UTC](https://forums.funcom.com/t/fatal-error-on-startup/274448/3 "2025-04-01T13:30:19Z")

</div>

This means that there was no code to handle the error, hence Unhandled

> [@Thijzo](#):
>
> [2025.04.01-10.58.48:195][0]LogWindows:Error: Unhandled Exception: EXCEPTION\_ILLEGAL\_INSTRUCTION

This is what caused the error ‘HttpManagerThread’

> [@Thijzo](#):
>
> [2025.04.01-10.58.48:195][0]LogThreadingWindows:Error: Runnable thread HttpManagerThread crashed.

After this,

> [@Thijzo](#):
>
> [2025.04.01-10.58.45:710][0]LogMoviePlayer: Initializing movie player

You should see something similar to this,

[2025.04.01-12.06.22:786][0]LogMoviePlayer: Initializing movie player  
[2025.04.01-12.06.24:252][0]LogHttp:Warning: 0000017B64091580: request failed, libcurl error: 52 (Server returned nothing (no headers, no data))  
[2025.04.01-12.06.24:252][0]LogOnlineTime:Error: Real UTC time request failed.  
[2025.04.01-12.06.24:253][0]LogOutputDevice:Display: Bug report upload completed with result code 200, took 2.216 seconds.  
[2025.04.01-12.06.24:253][0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.  
[2025.04.01-12.06.24:754][0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.  
[2025.04.01-12.06.25:254][0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.  
[2025.04.01-12.06.25:755][0]LogHttp:Display: Sleeping 0.5s to wait for 1 outstanding Http requests.  
[2025.04.01-12.06.26:256][0]LogGameTweakSystem:Warning: There is an update for the GameTweaks system available (Available Version : 9, Current Version : 0)  
[2025.04.01-12.06.26:256][0]LogGameTweakSystem:Warning: Could not find GameTweak : ‘DevkitMessage’  
[2025.04.01-12.06.26:256][0]LogGameTweakSystem:Warning: Could not find GameTweak : ‘DevkitVersionString’  
[2025.04.01-12.06.26:256][0]LogGameTweakSystem:Warning: Could not find GameTweak : ‘NextAllowedDateToPushModsToLive’  
[2025.04.01-12.06.26:256][0]LogGameTweakSystem:Warning: Could not find GameTweak : ‘NextReleaseDate’  
[2025.04.01-12.06.26:256][0]ConanSandbox:Display: GetGameTweakDataPatchPath ‘../../../ConanSandbox/Saved/Config/WindowsNoEditor/DataPatches/’ does not exist  
[2025.04.01-12.06.26:257][0]UserSettings:Display: User’s IP Country Code is (Country Code)

It is waiting for a respponse from worldtimeapi an external website that Funcom use to sync the time, and has cause many issues for players trying to login and play even in single player,  
alongside a response from Funcom Live Services regarding the devkit message.

This is within the source code for the version of unreal engine that Conan uses,

> [@Thijzo](#):
>
> [2025.04.01-10.58.48:213][0]LogWindows: FPlatformMisc::RequestExit(1)

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [April 15, 2025, 1:30pm UTC](https://forums.funcom.com/t/fatal-error-on-startup/274448/4 "2025-04-15T13:30:35Z")

</div>

Closed on April 15, 2025, 1:30pm UTC

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.