# Fatal Error Steam

**URL:** <https://forums.funcom.com/t/fatal-error-steam/212955>\
**Category:** PC Bug Reports\
**Tags:** help, bug, steam\
**Created:** [November 16, 2022, 4:50am UTC](https://forums.funcom.com/t/fatal-error-steam/212955 "2022-11-16T04:50:50Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![bcuzz77](https://avatars.discourse-cdn.com/v4/letter/b/9de0a6/32.png) [@bcuzz77](https://forums.funcom.com/u/bcuzz77)\
**Post date:** [November 16, 2022, 4:50am UTC](https://forums.funcom.com/t/fatal-error-steam/212955/1 "2022-11-16T04:50:50Z")

</div>

The information you filled out should now be listed below. 👇

> ## Basic Info:
> 
> Platform: Steam  
> Issue Type: Crash  
> Game Mode: Single Player  
> Server Type: PvE  
> Map: Exiled Lands  
> Server Name: =SERVER NAME=  
> Mods: pickup, Aoc, 75% more women

> ## Bug Description:
> 
> fatal error @ first cinematic

> ## Bug Reproduction:
> 
> reinstall game via steam, deleted mod folder, reinstalled mods, updated drivers ect

[2022.11.16-04.35.42:513][0]LogMemory: Process Physical Memory: 556.99 MB used, 566.82 MB peak  
[2022.11.16-04.35.42:513][0]LogMemory: Process Virtual Memory: 638.77 MB used, 653.48 MB peak  
[2022.11.16-04.35.42:513][0]LogMemory: Physical Memory: 6354.11 MB used, 9958.45 MB free, 16312.56 MB total  
[2022.11.16-04.35.42:513][0]LogMemory: Virtual Memory: 39201.15 MB used, 9958.45 MB free, 134217728.00 MB total  
[2022.11.16-04.35.42:513][0]LogNetVersion: GetLocalNetworkVersion: CL: 428377, ProjectName: conansandbox, ProjectVersion: , EngineNetworkVersion: 2, GameNetworkVersion: 0, NetworkChecksum: 2106706651  
[2022.11.16-04.35.42:513][0]LogNetVersion: GetLocalNetworkVersionOverride: NetworkChecksum: 1361783067  
[2022.11.16-04.35.42:802][0]LogMoviePlayer: Initializing movie player  
[2022.11.16-04.35.45:023][0]LogThreadingWindows:Error: Runnable thread TaskGraphThreadBP 14 crashed.  
[2022.11.16-04.35.45:023][0]LogWindows:Error: === Critical error: ===  
[2022.11.16-04.35.45:023][0]LogWindows:Error:  
[2022.11.16-04.35.45:023][0]LogWindows:Error: Fatal error!  
[2022.11.16-04.35.45:023][0]LogWindows:Error:  
[2022.11.16-04.35.45:023][0]LogWindows:Error: Unhandled Exception: EXCEPTION\_ACCESS\_VIOLATION reading address 0x40290000  
[2022.11.16-04.35.45:023][0]LogWindows:Error:  
[2022.11.16-04.35.45:023][0]LogWindows:Error: !0x0000000000000000  
[2022.11.16-04.35.45:023][0]LogWindows:Error:  
[2022.11.16-04.35.45:023][0]LogWindows:Error: Crash in runnable thread TaskGraphThreadBP 14  
[2022.11.16-04.35.45:047][0]LogExit: Executing StaticShutdownAfterError  
[2022.11.16-04.35.45:047][0]LogWindows: FPlatformMisc::RequestExit(1)  
[2022.11.16-04.35.45:047][0]Log file closed, 11/15/22 23:35:45

---

<div class="post-metadata">

**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [November 16, 2022, 10:15am UTC](https://forums.funcom.com/t/fatal-error-steam/212955/2 "2022-11-16T10:15:32Z")

</div>

Greetings Exile,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

- Update Windows (no need to change to Win11 though, just update the current version you have)
- Restart your PC
- Update Graphics Driver
- Change to Default Graphics Card
- Verify files in Steam
- Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost
- Disabling Antivirus/Firewall Software
- Turn off Overclocking and SLI Technology
- Reduce PC’s energy consumption

Make sure to reach out if the issue still persists.  
We hope this helps!

---

<div class="post-metadata">

**Author:** ![bcuzz77](https://avatars.discourse-cdn.com/v4/letter/b/9de0a6/32.png) [@bcuzz77](https://forums.funcom.com/u/bcuzz77)\
**Post date:** [November 19, 2022, 9:41am UTC](https://forums.funcom.com/t/fatal-error-steam/212955/3 "2022-11-19T09:41:02Z")

</div>

None of these worked

edit…test live works fine