# Fatal error upon launching the game

**URL:** <https://forums.funcom.com/t/fatal-error-upon-launching-the-game/194685>\
**Category:** PC Bug Reports\
**Tags:** help, steam\
**Created:** [June 5, 2022, 6:35pm UTC](https://forums.funcom.com/t/fatal-error-upon-launching-the-game/194685 "2022-06-05T18:35:09Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![FerrisTheLion](https://avatars.discourse-cdn.com/v4/letter/f/ecd19e/32.png) [@FerrisTheLion](https://forums.funcom.com/u/FerrisTheLion)\
**Post date:** [June 5, 2022, 6:35pm UTC](https://forums.funcom.com/t/fatal-error-upon-launching-the-game/194685/1 "2022-06-05T18:35:09Z")

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Upon starting the game after the Funcom logo it crashes with a fatal error message. Previously it worked with several mods installed. I since deleted all the mods, modlist.txt and whatnot. I reinstalled the game and tried other solution such as verifiying the game data or turning off the steam overlay.

Error message:  
The UE4-Conan Sandbox Game has crashed and will close

Fatal error:

[File:C:\B\tech\_exiles\code\Engine\Source\Runtime\Windows\D3D11RHI \Private D3D11Util.cpp] [Line: 293]  
Direct3DDevice-\>CreateTexture2D(TextureDesc, SubResourceData, OutTe xture2D) failed  
at  
CAB\tech\_exiles\code\Engine\Source\Runtime\Windows\D3D11RHPriv ate\D3D11Texture.cpp:441 with error E\_INVALIDARG, Size=65536x1096x1 Format= (0x0000002C), NumMips=1,  
Flags D3D11\_BIND\_DEPTH STENCIL D3D11\_BIND\_SHADER\_RESOURCE

Thanks in advance!

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**Author:** ![Caroll](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/caroll/32/128898_2.png) [@Caroll](https://forums.funcom.com/u/Caroll)\
**Post date:** [June 6, 2022, 8:19am UTC](https://forums.funcom.com/t/fatal-error-upon-launching-the-game/194685/2 "2022-06-06T08:19:39Z")

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Greetings,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

- Update Windows (no need to change to Win11 though, just update the current version you have)

- Update Graphics Driver

- Change to Default Graphics Card

- Verify files in Steam

- Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost

- Disabling Antivirus/Firewall Software

- Turn off Overclocking and SLI Technology

- Reduce PC’s energy consumption

Make sure to reach out if the issue still persists.  
We hope this helps!

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**Author:** ![Pugilist](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/pugilist/32/28784_2.png) [@Pugilist](https://forums.funcom.com/u/Pugilist)\
**Post date:** [June 7, 2022, 1:26pm UTC](https://forums.funcom.com/t/fatal-error-upon-launching-the-game/194685/3 "2022-06-07T13:26:53Z")

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Since whatever minor launcher update as rolled out, Conan has about a 60% chance of crashing on attempt to connect to Funcom Live Services.

I am running an HP Omen gaming laptop which has performed flawlessly for 2+ years and continues to do so with the exception of the recent Conan connection to Funcom Live Services issue.

It is an annoyance but, hopefully, will be resolved in the 3.0 update.

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**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [June 14, 2022, 3:26pm UTC](https://forums.funcom.com/t/fatal-error-upon-launching-the-game/194685/4 "2022-06-14T15:26:56Z")

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