FIXED: Reward Days from membership not updating

#1

I recently added 1 year worth of game-time to my account. Everything seems to look fine on the site (I have membership until 2020) and ingame it looks fine too, but I did not get my reward days updated by 360 (?) days. Part of the reason I added one year is all the rewards I would unlock now, but this did not happen sadly. Making an ingame petition did not solve the issue and I heard mail response is taking long, so I try my luck here getting this issue resolved.

#2

I’d advise you start an out of game email petition… and just wait. The stock standard reply is they can’t help you with account issues on the forums and these days … it seems they can’t even be bothered to read these forums to make that unhelpful reply … this bitter comment is based on reading several other people forum posts asking for Funcom attention to their issues and not even being replied to.

1 Like
#3

I’d like to update this post: The reward days are added now, this took 2-3 days from when my account was updated with the new membership. I guess it either took a bit longer than normal or some secret Funcom operative fixed it! Either way, it’s sorted.

closed #4

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