Same thing is happening to me. Sucks because I lost all of my free week progress trying to find a solution.
Same thing has happened to me it really sucks I’ve tried everything. I hate getting a refund after I built a full clan and beind leader means all my clan members get screwed over as well.
Greetings Exiles,
Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.
Make sure to select “in-game purchase” as the issue type and to submit screenshots or videos of the behavior you’re seeing when trying to access the game.
Have a great week!