# "Free trial has ended" on purchased game

**URL:** <https://forums.funcom.com/t/free-trial-has-ended-on-purchased-game/233392>\
**Category:** PC Bug Reports\
**Tags:** bug, help, steam\
**Created:** [June 30, 2023, 3:22am UTC](https://forums.funcom.com/t/free-trial-has-ended-on-purchased-game/233392 "2023-06-30T03:22:25Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![ZahMaiatt](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/zahmaiatt/32/105934_2.png) [@ZahMaiatt](https://forums.funcom.com/u/ZahMaiatt)\
**Post date:** [June 30, 2023, 10:13am UTC](https://forums.funcom.com/t/free-trial-has-ended-on-purchased-game/233392/4 "2023-06-30T10:13:38Z")

</div>

Greetings Exiles,

Thank you for reaching out to us. Please [submit a ticket to our Help center](https://funcom.zendesk.com/hc/en-us) so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type and to submit screenshots or videos of the behavior you’re seeing when trying to access the game.

Have a great week!

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_[View the full topic](https://forums.funcom.com/t/free-trial-has-ended-on-purchased-game/233392)._