Frozen account after one day after the payment was accepted

I payed for my account yesterday with paypal, the payment was accepted as can be seen in the payment history page and also on paypal account and everything was fine until five minutes ago, when I tried to log again to my account. To my surprise I’ve got the Error - Not Paid message after few minutes before this everything worked.

I opened a ticket through email service, but I read that many people havie serious problems with Funcom’s Customer Support and I’d like to know if I should to contact PayPal too, in order to cancel the payment.

Thank you in advance for your answers.

Yeah, Funcom sent me an email saying that the account was frozen probably due to a payment failure, which is not the case. In payment history clearly is stated that the payment was approved, and also the payment was delivered from the PayPal account.

I’ve already contacted PayPal, probably best course of action, don’t have time nor patience for Funcom’s failures.

I would still recommend working with funcom customer support, even though it typically takes a few weeks to get your issue resolved. Undoing the payment via paypal will force funcom to ban your account.

I appreciate your answer and thank you. I don’t think I can wait weeks for an answer from them, that’s just ridiculous. Who they think they are, they’re messing with their customers money and don’t even bother to address the issues, like we are some nothing, neglectable entities that owe them and that are not worth their attention.

I’m in a similar situation, but with my credit card.

Money taken, game still frozen.

I have been waiting for 11 days now for any sort of communication or fix. I frankly do not understand what the actual hells is happening.

Even assuming a massive volume of such incidents (relative to AO’s playerbase, we can’t be dealing with more then a few dozen simultaneous incidents) and only a single person to deal with them, it’s impossible to believe they haven’t gotten around to even sending a single email of -This is what happened, we are working on it, it might take x amount of time.

All I got is the automated email reply upon opening the ticket. This is utterly unacceptable, no update, no communication, no forum communication, nothing.

If Funcom no longer supports the game, then they need to stop charging people money, as long as they are charging money, they have a bare minimum of obligation towards their customers.

Best thing is to open a dispute at Paypal. Paypal then will contact Funcom and when they dont respond, you get your money back and Funcom gets a slightly worse credential at paypal. If more people do the same they might lose their paypal licence so force them to act faster.

i have the same problem. Trying to reactivate my account since 6 weeks, sent 3 tickets to the support already and still nothing. I have also tried with different credit cars and payment methods, then i can login 1 time but after i am logging out i am getting the same message that the account is not paid and the account is frozen again.
I dont know what to do anymore. It seems that funcom doesnt want to earn money or something like that. :frowning:

it takes them close to 2 months to respond. if you wanna be honest with people, dont do it half way.

ill quote my own post from another thread, which is probably similar to what you are going to go through:

Update: After 8 weeks still no reaction from funcom

Yeah… I cannot login on my accountpage. Wanted to buy funcompoints. Ofcourse no response yet, this is probably going to take weeks. I’m unable to understand why Funcom makes it this hard and difficult to spend money…