Funcom apparently doesn’t understand that the players have at least been its customers

Here and here, but most importantly, it’s all there on zendesk.com and people literally just have to type that into their browser.

I’m harboring a near-delusional hope that if it’s repeated often enough, people will understand the difference between official servers and private servers when it comes to administration.

There are, as far as I know, more than 1000 official servers. Now, I don’t know how Funcom is handling the staffing for the official server moderation, but I doubt they have one dedicated admin for each official server. Unlike private server admins, Funcom employees work for money, and 1000+ salaries add up real fast.

Anything that adds extra workload will slow things down even further, and people are already screaming at the top of their lungs that Zendesk tickets are processed too slowly.

That’s why arguments that official server admins should do additional work are naive at best, and downright delusional at worst. Case in point:

Log. Files. Let that sink in.

Let’s assume that the log files keep the information in such a way that it can be correlated with the current state of the database. In other words, the logs can’t say “Spaceman Spiff of the clan Chumble Spuzz placed the Aquilonian Foundation”. They have to say “Spaceman Spiff [16] of the clan Chumble Spuzz [744] placed the Aquilonian Foundation [103:17]”, where 16 is the identifier of the character in the database, 744 is the identifier of the clan in the database, 103 is the identifier of the building in the database, and 17 is the identifier of the building instance in the database.

Why? Because without player and clan identifiers, name changes will make the log information stale. And because without the building and instance identifier you can’t find correlate the info about the build currently present in the world with the log information.

On top of assuming that the info is in useful format, let’s also assume that log files are never thrown out, so we have the full history since the server was first booted up. That would be a vast amount of information, but let’s say Funcom is Google and they can afford to keep all that shіt around. (Spoiler alert: Google can do it because they monetize your data as a user, but Funcom relies on actual revenue from the game sales, so this is all just wishful thinking, but let’s just run with it.)

Given those two huge assumptions, then it would be theoretically possible for Funcom staff to distinguish which player built what. It would “merely” require them to dig through months, or maybe years of logs to cross-reference the stuff they can see in the world. All that effort so they won’t ban players by association with the clan, provided that it isn’t actually a communal base where it’s not always entirely clear who built which part and who should be banned for it.

But wait, if the situation is that complicated, then how come you “couldn’t outsmart” this private server admin with false information?

It’s because he’s a private server admin. He keeps an eye on that server constantly. No, not 24/7, but often enough to keep track of who plays on his server and what they do on it. He’s not a dude whose job is to get a report about something that’s happening on one of the 1000+ servers and go investigate it and figure out what to do. He has one server. Maybe two or three, if he’s running multiple maps, but he stays on top of them.

But it’s not like explaining this will change anything. When it comes to official server moderation, you can divide people on these forums into two groups.

One group doesn’t want to hear this, and that’s the end of the story for them. You can try to explain how official servers are a service provided by Funcom free of charge, how we’re not paying for access to those servers so we’re not “paying customers”, how Funcom can’t have a dedicated admin for each server unless someone’s actually paying for that, etc, etc. You can go blue in the face explaining that, and you’ll get the same reaction every single time:
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The other group? They’re the proverbial choir you don’t need to preach to.

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