# Funcom doesnt want money or what? **URL:** \ **Category:** Support\ **Created:** [April 27, 2020, 9:37pm UTC](https://forums.funcom.com/t/funcom-doesnt-want-money-or-what/115602 "2020-04-27T21:37:34Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Syerdua](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@Syerdua](https://forums.funcom.com/u/Syerdua)\ **Post date:** [April 27, 2020, 9:37pm UTC](https://forums.funcom.com/t/funcom-doesnt-want-money-or-what/115602/1 "2020-04-27T21:37:34Z")
My premium worked for 1day and then receive an email it was suspended with no reason and an email to contact them. - Auto reply “We no longer accept requests for support directly via email. To open a help ticket please go to …” - opened a ticket and nothing but still showing on my paypal paiement. If i dont get an answer soon i will use the Paypal dispute and you wont get paied. Also this caused in-game issues… - screw-up timeAA on 2 toons - screw-up quests since i exceed the 30 ftp limit but was still able to complet them and now i am unable to abandon them or turn them in. Please adress billing issues before paying customer decide to leave the game!!! ---
**Author:** ![Spear](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/spear/32/45285_2.png) [@Spear](https://forums.funcom.com/u/Spear)\ **Post date:** [April 27, 2020, 10:07pm UTC](https://forums.funcom.com/t/funcom-doesnt-want-money-or-what/115602/2 "2020-04-27T22:07:41Z")
I had a similar problem. We were just discussing it here. [Buying premium still f2p](https://forums.funcom.com/t/buying-premium-still-f2p/112711) Have you visited the old account page([Funcom - Account Management](https://register.ageofconan.com/account))? You might be able to fix it from there. If you were double charged, you’ll probably have to open up a ticket or dispute the charge, but I believe that’ll get your account banned. Here are some other threads with people running into similar issues. You might find something useful in them. > [@"Account frozen" due to broken Account Management structure](https://forums.funcom.com/t/account-frozen-due-to-broken-account-management-structure/96767): > > after beeing inactive for a few years I wanted to subscribe for 12 months. I used the old (i didnt know better at that point) account management page: [register.ageofconan.com](http://register.ageofconan.com) and tried to sub via paypal. it failed twice, using different approaches until i realized there is a new AccMS: [account.ageofconan.com](http://account.ageofconan.com) interestingly it worked but i also had the two failed tries from before in its history; whatever, the page stated — and states up to this date — that I’m an active subscriber until 2022 (!… > [@WARNING: Double subscription payments happening](https://forums.funcom.com/t/warning-double-subscription-payments-happening/76807/): > > A word of warning. Its possible to get charged for double subscriptions on one account. The clunky outdated and confusing UI in account management is really not helping in this. Very disapointed with no answer after opening a ticket regarding this day ago… Look here: You can see i have 2 x active subscription on my account, this should not be possible, but it is. Check youre subscriptions so you wont get charged twice and wont have to get in touch with the abysmally undestaffed cu… > [@Frozen account issue](https://forums.funcom.com/t/frozen-account-issue/29695): > > Hey guys, i upgraded my froob account to paid earlier and went on to play and it all worked. I logged out at some point and tried relogging a bit later and couldn’t log back in, it told me my account is frozen. I figured out it was due to an unverified paypal account and placed the money onto a different paypal account that is verified and paid through that. The payment went through and is accepted but the initial payment i made is still there, and because it has the status “failed” i think it’s… > [@Payed, but accounts still frozen? -no response to ticket in over a month](https://forums.funcom.com/t/payed-but-accounts-still-frozen-no-response-to-ticket-in-over-a-month/67371/): > > so… how long does it take for a frozen account to become playable again after payment? ive been waiting for hours, i hear people wait days or weeks for this? please help, im about to cancel the payment through my bank. ---
**Author:** ![Syerdua](https://avatars.discourse-cdn.com/v4/letter/s/5daacb/32.png) [@Syerdua](https://forums.funcom.com/u/Syerdua)\ **Post date:** [April 27, 2020, 11:49pm UTC](https://forums.funcom.com/t/funcom-doesnt-want-money-or-what/115602/3 "2020-04-27T23:49:34Z")
page: register ageofconan com this is where i made the premium subscription and it worked for 1 day and then stopped but paiment is still there on Paypal. ---
**Author:** ![Canuba](https://avatars.discourse-cdn.com/v4/letter/c/e19adc/32.png) [@Canuba](https://forums.funcom.com/u/Canuba)\ **Post date:** [April 28, 2020, 8:11am UTC](https://forums.funcom.com/t/funcom-doesnt-want-money-or-what/115602/4 "2020-04-28T08:11:07Z")
Funcom no need Money, Funcom have 148 Millionen US-Dollar from Tencent 🤣 Funcum employees are still celebrating a party ---
**Author:** ![stage](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/stage/32/16402_2.png) [@stage](https://forums.funcom.com/u/stage)\ **Post date:** [April 28, 2020, 11:36am UTC](https://forums.funcom.com/t/funcom-doesnt-want-money-or-what/115602/5 "2020-04-28T11:36:53Z")
> [@Spear](#): > > [Funcom - Account Management](https://register.ageofconan.com/account) The site is useless at it’s current form. There isn’t even an option to change/delete card information. They totally messed it up. Bring back the old design where we had so many options. Also, Doesn’t help that Customer care is working slow even for paying customers. I have a billing issue as well for more then 2 weeks now, and no one contacted me yet. ---
**Author:** ![Spear](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/spear/32/45285_2.png) [@Spear](https://forums.funcom.com/u/Spear)\ **Post date:** [April 28, 2020, 1:53pm UTC](https://forums.funcom.com/t/funcom-doesnt-want-money-or-what/115602/6 "2020-04-28T13:53:46Z")
[https://register.ageofconan.com/account/paymentoption/ctrl/addnew/](https://register.ageofconan.com/account/paymentoption/ctrl/addnew/) [https://register.ageofconan.com/account/paymentoption/ctrl](https://register.ageofconan.com/account/paymentoption/ctrl) Do either of those links let you change the payment info? I found it brought up in this thread: > [@Change Payment Method?](https://forums.funcom.com/t/change-payment-method/101762/8): > > [https://register.ageofconan.com/account/paymentoption/ctrl/addnew/](https://register.ageofconan.com/account/paymentoption/ctrl/addnew/) leads to the credit card registration directly (I did not proceed further - did not want to mess up my data …) ---
**Author:** ![stage](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/stage/32/16402_2.png) [@stage](https://forums.funcom.com/u/stage)\ **Post date:** [April 28, 2020, 2:13pm UTC](https://forums.funcom.com/t/funcom-doesnt-want-money-or-what/115602/7 "2020-04-28T14:13:18Z")
Sorry, my bad. I was thinking of [https://account.ageofconan.com/account/](https://account.ageofconan.com/account/) Will let you know how it goes. ---
**Author:** ![stevemarkovick](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@stevemarkovick](https://forums.funcom.com/u/stevemarkovick)\ **Post date:** [May 6, 2025, 9:34pm UTC](https://forums.funcom.com/t/funcom-doesnt-want-money-or-what/115602/8 "2025-05-06T21:34:14Z")
I’ve had billing issues like this before with other platforms, and it’s always frustrating when there’s no real-time support. Clear communication and fast resolution make a huge difference in retaining loyal players. At Phonexa, we learned the hard way that having transparent account systems and accessible help channels is key to user trust and business growth.