i don’t know if it’s a bug or just my account , so i ask here, if someone else has the same problem.
After 2 years break, i decided to play AO again, so i bought last month a 6 month subscription, that time the payment worked.
Last week i wanted to buy a GRACE, but the payment failed (tried to buy on account .anarchy-online .com).
I know the old page register .funcom .com is better, therefore i tried to change there the payment from creditcard to paypal, but i just got an error-message “adding new paymentoption failed, the admin of the page got a notification. Please try it later.”.
So i switched back to the creditcard, but the payment failed again.
Today i called my creditcardprovider and got the information, that funcom doesn’t send the “3D-Secure”-Code, which is mandatory since 01.january 2021 in the european union.
They also told me, that the payment last month worked without the 3D-Secure Code, cause i already used the creditcard to buy a subscription of funcom in the past.
But now it needs the 3D-Secure Code, which is missing in the funcom-payment-request.
If i had used the creditcard regularly for funcom-payments, then the code would not be necessary (Example: if you buy regularly on Amazon, then the code is not needed or automatically trusted).
Last tuesday i opened a ticket on www .funcom .com/help and also updated the ticket with the informations i got, but i think that could take some time to get an answer from the funcom-support.
My account is playable till september, hopefully funcom can fix it in the next month’s ;).
Does anyone have the same problem or is it just me ?