Funcom points issue

Anybody at @Funcom @AndyB there ??? It has been nearly a week since I’ve purchased points the money has been taken from my bank and I haven’t received them in game we’re paying for a service here and tbh it’s always been crap but now it’s pretty much theft my payment ID is 123492858 ……if I recall the payment and dispute it I will get permanent banned so are you going to carry on stealing peoples money or are you going to sort this

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