Twice, twice I have had payments “pending AND on my credit card for over a week. TWICE I have submitted a ticket and TWICE have never had a reply. Then the payments just vanish from my card and from the record on the websites(for anarchy). Never a reply, never anything. Just deleted transactions. While I’m happy they returned my money, you can’t even reply to my email saying what is happening? I just figured to look at my statement and there were missing charges, then I look in the AO site and there aren’t the 2 transactions anymore. This is not how you go about fixing payment issues. You don’t just delete them… you don’t just ignore the customer. Reply to us, tell us it will be refunded within the cycle. Something. Anything. It’s customer service, service us. Stop ignoring us. A lot of people have given you over $100 to play and some of them STILL can’t play. Some of them STILL don’t have items. Some of them STILL don’t have points. How can one company have so many billing issues and STILL have this bad of customer support?
I cannot wait for classic WoW to release and, once again, leave the travesty of Funcom behind me.
I understand these are first-world problems. It affects my life very little. I just find it rather annoying when companies treat the people who make them money so badly.