Game Crashing on Login Screen

question
pc

#1

Hello,
Just bought and installed the game but I can’t play.

The game crashes immediately when reaching the login screen after the intro cinematics. I updated my graphic drivers (Nvidia Geforce GTX 760) but it did not help.

My guess is this is some memory related issue as I get an error message along the lines of: “the instruction at 0xfd511b54 uses memory address 0x00000000. The memory can’t be in written state.”

My RAM is 8 Go and I have space left on my HD and of course I do not get this error message with any other game or app. Any idea what I should try?
Thanks,


#2

Hi there,

This seems a little more unique that other crashes that we currently know about. Can you please email in at help.funcom.com so that we can more directly assist you? Thanks!


#3

Thanks for the reply Mashmellow.
I’d love to contact you by email but there is no such option available to me on the page you linked, only forums and Twitter. :open_mouth:


#4

@Charivari Ah sorry. I forgot to mention that the email support is towards the bottom of the page. You have to scroll down a little bit to reach the email section.


#5

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