Game is unplayable

I literally just bought this game a week ago, got to play it for about 7 hours over a couple of days. Now it is unplayable, it either freezes on one of the loading screens or if I actually make it into the game it will then immediately freeze causing me to ctrl alt delete to get out of it. I’ve unistalled, reinstalled both battleye and game I don’t know how many times now and no fix. I’ve also made sure that all my drivers for both graphic card and computer/windows were up to date. I don’t know what else to do. My husband also bought the game the same day and has had no problem playing at all. This is frustrating…none of my other games whether on Battlenet or Steam give me any issue…just this game…so I know it is not a problem on my side.

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