I wrote up a new “Help” topic to try and clarify our path by which players can have their petitions, chats and emails “reviewed” by a lead. I hope this helps with any of these situations where people feel that they don’t have any way to challenge the experience they had.
Frankly, we want to help in all situations, but there are cases we can’t because of policies, tools available to us or other limitations. We are always, however, happy to have a lead review the unique situations in which players find themselves.