Got frozen status somehow

I am an year suscriber untill July 2022. But got a frozen status. Can’t get an answer for my ticket #1190303

Hey, funcom managers!
I ask you again. Why did you close my prepaid subscription?
I play AO since 2004.
Overoll sum of my payments is around $3000 (AO, AOC, TSW).
Why you do not pay any attention for my tickets and posts??

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