# His characters have not been removed and his game has not been broken due to updates. Instead, they were unknown people who are removing characters and breaking their connection to the game

**URL:** <https://forums.funcom.com/t/his-characters-have-not-been-removed-and-his-game-has-not-been-broken-due-to-updates-instead-they-were-unknown-people-who-are-removing-characters-and-breaking-their-connection-to-the-game/126116>\
**Category:** PC Discussion\
**Created:** [June 18, 2020, 1:36pm UTC](https://forums.funcom.com/t/his-characters-have-not-been-removed-and-his-game-has-not-been-broken-due-to-updates-instead-they-were-unknown-people-who-are-removing-characters-and-breaking-their-connection-to-the-game/126116 "2020-06-18T13:36:31Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![Ignasi](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/ignasi/32/77658_2.png) [@Ignasi](https://forums.funcom.com/u/Ignasi)\
**Post date:** [June 18, 2020, 3:10pm UTC](https://forums.funcom.com/t/his-characters-have-not-been-removed-and-his-game-has-not-been-broken-due-to-updates-instead-they-were-unknown-people-who-are-removing-characters-and-breaking-their-connection-to-the-game/126116/4 "2020-06-18T15:10:06Z")

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Hey @XanTsun

Should you have an issue to report, please read this post on how to better provide us with information so we can relay it to our team:

> [@\[PC\] Conan Exiles Bug Report Guidelines](https://forums.funcom.com/t/how-to-be-a-pro-pc-bug-hunter-please-read/52153/):
>
> How to report a bug Thank you for taking the time to report any issues that you may run into, your participation in this forum assists us in identifying and prioritizing bugs, contributing to the improvement of Conan Exiles. Be sure to follow the guidelines below while posting to this category: Make sure you’re in the right section for your platform ([PC](https://forums.funcom.com/c/conan-exiles/Patch-Notes/7),[XBOX](https://forums.funcom.com/c/conan-exiles/Exiles-Xbox-Updates/56),[PS4](https://forums.funcom.com/c/conan-exiles/Exiles-PS4-Updates/55),[TestLive](https://forums.funcom.com/c/conan-exiles/TestLive/63)) Disable all mods and see if the issue persists Verify if the issue has been previously reported and a thread is av…

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