# How do I send log files?

**URL:** <https://forums.funcom.com/t/how-do-i-send-log-files/142746>\
**Category:** Players Helping Players\
**Tags:** pc\
**Created:** [October 11, 2020, 8:58am UTC](https://forums.funcom.com/t/how-do-i-send-log-files/142746 "2020-10-11T08:58:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DanQuixote](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/danquixote/32/69196_2.png) [@DanQuixote](https://forums.funcom.com/u/DanQuixote)\
**Post date:** [October 11, 2020, 8:58am UTC](https://forums.funcom.com/t/how-do-i-send-log-files/142746/1 "2020-10-11T08:58:15Z")

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I’ve been asked to provide some log files to Funcom on a bug. Pretty sure I’ve identified the right files by date (but don’t know how to open them to check, or what to look for if I did). But when I try to upload them, the system tells me they have an unacceptable file extension, so clearly I’m not supposed to be doing it that way. Can anyone advise me on the correct way to send log files to Funcom?

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**Author:** ![Narelle](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/narelle/32/45919_2.png) [@Narelle](https://forums.funcom.com/u/Narelle)\
**Post date:** [October 11, 2020, 11:22am UTC](https://forums.funcom.com/t/how-do-i-send-log-files/142746/2 "2020-10-11T11:22:10Z")

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People usually upload them somewhere and give access to all or a specific person (google drive, dropbox, etc).

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**Author:** ![DanQuixote](https://sea1.discourse-cdn.com/funcom/user_avatar/forums.funcom.com/danquixote/32/69196_2.png) [@DanQuixote](https://forums.funcom.com/u/DanQuixote)\
**Post date:** [October 11, 2020, 11:49am UTC](https://forums.funcom.com/t/how-do-i-send-log-files/142746/3 "2020-10-11T11:49:44Z")

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Thank you Narelle 🙂  
(I think) I’ve now sent them correctly. Hopefully it helps Funcom track the issue.

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**Author:** ![system](https://global.discourse-cdn.com/funcom/original/1X/8d85ca8a66fb78fa7574e255b50aa722d634177b.png) [@system](https://forums.funcom.com/u/system)\
**Post date:** [October 18, 2020, 1:49pm UTC](https://forums.funcom.com/t/how-do-i-send-log-files/142746/4 "2020-10-18T13:49:47Z")

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