No one deserves to have such vitriol thrown at them as they are receiving.
We can be frustrated and angry, we must use that to communicate in such a way that does not denigrate the character of any employee.
However, there’s mechanisms in place such as rules and moderation. Which is lacking here and on other platforms as well. They have the bonus of free labour from the fan discord but can’t mitigate in their own controlled spaces because they do not have the staff to do so.They do have the ability to control or address abuse; their willingness however, not there.
So ya, I can sort of agree that getting abused doesn’t make one want to talk. But really, all gaming companies get it, some even more than Funcom.
Getting verbally abused by the playerbase isn’t a reason not to communicate regularly such as in regular blog updates.
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