How long does it take to hear from funcom via ticket?

So i submitted a ticket its been a few years for me >.> i do have an paid account and i think i i did a old account to new transfer… but i forgot my password, and the email thats linked to it… if i only knew which of my emails was to it… i could try to do the forgot password via age of conan, since secret world’s one is not functioning…

Also is there a means for me to check my status of my tickets?

It can take several weeks for them to get back to you, but years definitely sounds unusual. Try DMing @AndyB with your ticket ID. If nothing else, he should be able to make sure that nothing got lost in the cracks.

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stupid question… how do i DM anyone on the forums?

You click on their name and then the Message button. But you might need to be more active on the forums before that unlocks.

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Exactly as @Aeryl notes above, click on image in her post, then on “Message”
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To unlock DMs you need to unlock “Basic” level by the steps below:

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I’ve put in a ticket at the beginning of this year. No response.