I’d like to ask questions via Zendesk as we’ve been directed many times.
However, the Request Type drop down only show the following:
So because of a lack of a general inquiry option players are forced to choose another. Some opt for ban appeal if it is questions regarding reports, land claim abuse, etc.,…
But I’d also like to point out that there’s now a Funcom ID Change. I recall when this was not an option and my friend created an account to play with us and accidentally used an email with their real name not knowing that the first time logging into Conan would generate a Funcom ID based on the email through Steam. They chose Bug Report because there was no other option and their report to Zendesk regarding the name change request was put on the backburner. It wasn’t until they came to the forums to complain that it was taking a month to be addressed that it finally was.
The problem with all of this is that while we’re provided with and directed to use this platform and not the forums for our questions, the process is confusing for players. I can’t speak on staff but I can imagine that staff may feel it necessary to use canned responses because it does not apply or is maybe even confusing on their end as well?
Please add a general inquiry option like before.