This most likely is due to the game still loading its components (look out for the three flashing dots in the lower left corner of the screen - if they are still showing up, you cannot skip the intro). I’ve had this on the PS4 and couldn’t skip the cutscene until the camera switched perspective to the woman’s face (and I have already replaced the default hd in it with an SSD so it’s loading faster than before).
On the PS5 I can usually skip once the Funcom logo appears on-screen (since it’s using an NVMe instead of a SATA disk, its loading speed is accelerated again).