No you are not understanding it correctly, you do miss the point entirely, it was the disparity in highlighting the community voices in the live chat alongside the “you have been heard” sentiment, when these things are far from the most prominently frequently discussed issues by the playerbase.

I don’t buy for a second that regional crashes is contributing to low engagement on the map, I am sure it doesn’t help but siptah has only ever fallen lower in popularity regardless of stability.

I can see why you would think it is light on reasoning having failed to grasp its core premise.