Itemshop has not delivered

Age of Conan Support
1

Hi everyone,

I recently made a purchase in the item store, but the items haven’t arrived yet. I have already submitted an in-game petition / support ticket regarding this issue.

While I’m waiting for a response, I had a few general questions for the community:

  1. Is anyone else currently experiencing delays with store deliveries or claims?

  2. Are there any known workarounds or steps I can try locally (e.g., specific commands, relogging, or checking specific UI tabs)?

  3. What are current average response times for store-related petitions?

Thanks in advance for any advice or insights!

2

Happened to me too just now. Bought an item, didn’t appear in bag. I submitted a ticket. Aug 4, around 11:44 EST.

3

I’m having the same issue. Bought an item for an alt yesterday aug 4. 2026. Last time this happened they fixed it pretty fast but as far as i remember i never got my points and items back that i bought and didn’t get. So i wouldn’t buy anything at the store for now.

4

Now my account, which had a 12 month membership until Feb 2027, is suddenly FTP. Oh boy!

5

I am having the same issue. Item purchased from item shop has not appeared. Logged off and back on, still no change.

Thanks

6

Age of Conan has no in-game support currently, Petition won’t be answered in the near future.

7

How should we go about contacting customer support?

8

I have the exact same issue. I bought the “Master Bundle” August 5th 10pm EST time. I got nothing, and yes, I had inventory space. Nothing in claims either. I logged out, waited 2 hours, came back, nothing. It charged me coins but I got nothing. I previously got the intermediate bundle which worked. I did a /petition report and an email.

9

Exact same issue here. Ticket: [Funcom #1271969]

I just purchased the basic New Starter/Player Pack for 300 coins. Had tons of inventory space. Nothing in /claim, nothing in-game mail, nothing in my inventory. It’s been more than 24 hours now.

It seems to happen ‘occasionally’ all of a sudden.

Here’s an example of this happening before: In game shop broken

I’ve seen at least a few other threads too where this has happened to everyone all at once. It’s likely some issue with their systems going down or something. Can’t find those threads at all now.

10

Risked it and tried buying something on another toon. Same situation. Store is definitely 100% broken at the moment. Wakey wakey Funcom!

11

@Umborls

12

I bought some Boxes today that never showed up

13

having same issue

14

anyone have a dune account to log into and petition? they have live support they just ignore legacy games they wont even know about this for a week or more. Why cant they just sell the game to a company that will maintain and care for it?

15

We could crowd-fund it; every investor would own a piece of the game. I bet a lot of old players would return

16

I 2nd this, does anyone have an account for an “active” Funcom game that can ask for help?

18

I logged on at 11pm EST 8/11/2026 and I have my stuff now, its in claims (/claim in game) I don’t know if it was an email to legal or they just decided to check the game once a week and fixed the store. Anyway, issue resolved a week later. Thanks if it was a person.

20

Not sure why this was “flagged by the community”. It’s a legitimate company email and I would recommend anyone who has been waiting patiently for months for this company to get to their ticket - to email their legal team.

Also not sure why community managers like Dana are reading and seeing all these problems but no one is doing anything about it? Which is why people are taking things into their own hands.

It looks like this thread has been “Unlisted” by Dana so it no longer appears on the forum or anywhere else. Not a good look either trying to bury this from the public. It really doesn’t take any effort whatsoever to handle this more professionally.